Call Center Analyst

NTT
Gurugram
Workplace: OnsiteFull timeFunction: SalesExperience: 3-5 yearsSkills: ["Communication","Persuasive ability","Active listening","Customer empathy","Resilience"]

Engage Canada-based customers through high-volume outbound calling to promote telecom plans, upgrades, bundles, and retention offers. Use consultative selling to understand customer needs, handle objections professionally, and drive daily, weekly, and monthly sales targets. Maintain accurate CRM records, ensure compliance with scripts and quality standards, and deliver a strong customer experience while maximizing revenue.

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FursaFursa
NTT
NTT
3 weeks ago

Call Center Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Engage Canada-based customers through high-volume outbound calling to promote telecom plans, upgrades, bundles, and retention offers. Use consultative selling to understand customer needs, handle objections professionally, and drive daily, weekly, and monthly sales targets. Maintain accurate CRM records, ensure compliance with scripts and quality standards, and deliver a strong customer experience while maximizing revenue.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Make high-volume outbound calls to prospective and existing customers.
  • •Promote telecom products/services such as plans, upgrades, bundles, and retention offers.
  • •Understand customer needs and recommend tailored solutions.
  • •Achieve daily, weekly, and monthly sales targets.
  • •Maintain accurate CRM records and ensure compliance with scripts, quality, and process standards.

Pay and Benefits

Perks:Health InsuranceVisionDentalEmployee AssistanceRrsp

Key Requirements

  • •Graduate qualification (flexible based on communication skills).
  • •3-5 years of experience, preferably in BPO or sales.
  • •Strong communication with a neutral/clear English accent.
  • •Sales mindset with persuasive ability and strong active listening/customer empathy.
  • •Ability to handle rejection with resilience and basic system/CRM handling.
Experience:3-5 yearsBPOSales
Skills:CommunicationPersuasive abilityActive listeningCustomer empathyResilience
Languages:English
Tech Stack:CRMSystem

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn