2 days ago

TikTok Shop - Services Solutions Program Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Lead programs that improve TikTok Shop’s buyer, seller, and creator service experiences across Brazil. Identify service pain points, perform root-cause analysis, and develop scalable process and product solutions. Partner with Product, Policy, Risk, Logistics, and Payments to implement operational enhancements, ensure readiness for new launches, and drive cross-functional projects from problem identification through execution. Use service metrics to monitor performance and recommend continuous improvements.

Location: São Paulo

Workplace: Onsite

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Manager level

Key Responsibilities

•Develop scalable process and product solutions to improve buyer, seller, and creator service experiences.
•Analyze customer feedback, service metrics, and operational data to identify root causes and drive continuous improvements.
•Partner with cross-functional teams to translate business needs into product enhancements and operational solutions.
•Lead cross-functional projects from problem identification through implementation, aligning regional and global stakeholders.
•Coordinate service readiness for new launches and operational changes, including SOPs, training, quality assurance, and knowledge management.

Key Requirements

•Bachelor's degree or equivalent practical experience.
•+5 years of experience in customer service operations, process improvement, program management, Product Operations, or project management.
•Strong analytical and problem-solving skills with experience performing root-cause analysis.
•Experience working cross-functionally with technical and non-technical stakeholders.
•High oral and written proficiency in English for cross-functional global collaboration.

Experience:5+ yearsE-commerceMarketplacePlatform operations

Education:Bachelor's

Skills:AnalyticalProblem-solvingCommunicationStakeholder managementProject management

Languages:English

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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TikTok

2 days ago

TikTok Shop - Services Solutions Program Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: São Paulo

Workplace: Onsite

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Manager level

Key Responsibilities

•Develop scalable process and product solutions to improve buyer, seller, and creator service experiences.
•Analyze customer feedback, service metrics, and operational data to identify root causes and drive continuous improvements.
•Partner with cross-functional teams to translate business needs into product enhancements and operational solutions.
•Lead cross-functional projects from problem identification through implementation, aligning regional and global stakeholders.
•Coordinate service readiness for new launches and operational changes, including SOPs, training, quality assurance, and knowledge management.

Key Requirements

•Bachelor's degree or equivalent practical experience.
•+5 years of experience in customer service operations, process improvement, program management, Product Operations, or project management.
•Strong analytical and problem-solving skills with experience performing root-cause analysis.
•Experience working cross-functionally with technical and non-technical stakeholders.
•High oral and written proficiency in English for cross-functional global collaboration.

Experience:5+ yearsE-commerceMarketplacePlatform operations

Education:Bachelor's

Skills:AnalyticalProblem-solvingCommunicationStakeholder managementProject management

Languages:English

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn