Service Advisor - BMW of West Houston

Sonic Automotive
United States
Workplace: OnsiteFull time70,000 - 150,000 monthlyFunction: SalesExperience: 3+ yearsSkills: ["Communication","Customer service","Multitasking","Organizational skills","Time-management"]

Serve as a liaison between luxury-brand customers and skilled technicians, ensuring vehicles are diagnosed, repaired, and delivered on time. Greet customers, listen and document concerns, and provide clear, consultative recommendations with transparent pricing and approvals. Use service history and product knowledge to identify maintenance opportunities that drive service revenue, maintain accurate records, and follow up to resolve issues and retain customer satisfaction.

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FursaFursa
Sonic Automotive
Sonic Automotive
3 days ago

Service Advisor - BMW of West Houston

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Serve as a liaison between luxury-brand customers and skilled technicians, ensuring vehicles are diagnosed, repaired, and delivered on time. Greet customers, listen and document concerns, and provide clear, consultative recommendations with transparent pricing and approvals. Use service history and product knowledge to identify maintenance opportunities that drive service revenue, maintain accurate records, and follow up to resolve issues and retain customer satisfaction.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Provide friendly, hospitality-driven customer service in the service department.
  • •Document vehicle issues, listen to customer concerns, and recommend services with clear explanations.
  • •Coordinate estimates, obtain approvals, and proactively offer service packages or upgrades.
  • •Schedule appointments to optimize shop productivity and technician efficiency, coordinating repair timing and workload.
  • •Maintain detailed service records, prepare and explain invoices, and follow up to resolve issues and retain business.

Pay and Benefits

Salary: 70,000 - 150,000 monthly
Perks:Health InsuranceDentalVision401kPaid LeaveGym Membership

Key Requirements

  • •3+ years of luxury or high-line automotive Service Advisor experience.
  • •Strong communication and customer service skills.
  • •Knowledge of automotive systems and basic technical understanding.
  • •Ability to multitask and thrive in a fast-paced environment, with excellent organization and time management.
  • •Valid driver's license and clean driving record (and ability to pass background check, MVR, and drug test).
Experience:3+ yearsAutomotiveLuxuryHigh-line automotive
Skills:CommunicationCustomer serviceMultitaskingOrganizational skillsTime-management
Licenses:Valid driver's license
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sonic Automotive
Operates as an automotive retailer owning and operating new and used vehicle dealerships, providing vehicle service, repair, parts, and financing solutions across the United States.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1997
WebsiteLinkedIn