Hermes

4 weeks ago

Sales and Service Assistant 6 month FTC Harrods

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Customer-focused Sales & Service Assistant role at Harrods Accessories, 6-month fixed-term contract. Drive exceptional client experiences in a fast-paced luxury retail setting, build trust through knowledge of products, CRM-driven relationship building, and proactive collaboration with the team to shape store directions.

Location: London

Employment Type: Full time · Permanent

Job Function: Administration & Executive Assistance

Key Responsibilities

•Support clients with expert product knowledge and exceptional service to create memorable experiences
•Assist in daily store operations, including briefings and CRM-driven client communications
•Build long-lasting client relationships through genuine communication and tailored recommendations
•Maintain high standards of visual presentation and care for items in the Metier
•Contribute to the store’s commercial direction by collaborating with teammates and supporting new colleagues

Key Requirements

•Minimum experience in customer-facing roles in a retail environment
•Strong communication and interpersonal skills with the ability to build rapport with clients
•Ability to deliver exceptional service in a fast-paced setting
•Proactive, reliable, and solution-oriented with a collaborative mindset
•Willingness to participate in daily briefings and CRM activities to nurture client relationships

Experience:RetailLuxuryCustomer service

Skills:Customer serviceCommunicationEmpathyTeamworkProblem solving

Tech Stack:CRM

Company Brief

Hermes

Hermès is a French luxury goods house specializing in high-end leather goods, ready-to-wear, accessories, fragrances, and homewares, renowned for craftsmanship and iconic products like the Birkin and Kelly bags.

Industry: Luxury Goods

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 1837

Website LinkedIn

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Hermes

4 weeks ago

Sales and Service Assistant 6 month FTC Harrods

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: London

Employment Type: Full time · Permanent

Job Function: Administration & Executive Assistance

Key Responsibilities

•Support clients with expert product knowledge and exceptional service to create memorable experiences
•Assist in daily store operations, including briefings and CRM-driven client communications
•Build long-lasting client relationships through genuine communication and tailored recommendations
•Maintain high standards of visual presentation and care for items in the Metier
•Contribute to the store’s commercial direction by collaborating with teammates and supporting new colleagues

Key Requirements

•Minimum experience in customer-facing roles in a retail environment
•Strong communication and interpersonal skills with the ability to build rapport with clients
•Ability to deliver exceptional service in a fast-paced setting
•Proactive, reliable, and solution-oriented with a collaborative mindset
•Willingness to participate in daily briefings and CRM activities to nurture client relationships

Experience:RetailLuxuryCustomer service

Skills:Customer serviceCommunicationEmpathyTeamworkProblem solving

Tech Stack:CRM

Company Brief

Hermes

Industry: Luxury Goods

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 1837

Website LinkedIn