Payment Operations Specialist - EMEA
WeTravel
Portugal, Madrid
Workplace: RemoteFull timeUSD 18,000 - 21,000 annuallyFunction: Administration & Executive AssistanceExperience: 2-4 yearsSkills: ["Precision","Analytical thinking","Problem-solving","Risk assessment","Cross-functional communication","Process improvement","Proactive collaboration"]Review and manage incoming and outgoing payment activity to prevent fraud and suspicious transactions. Monitor payments across providers like Stripe and Airwallex, investigate and document suspicious activity, and escalate to Risk and Compliance as needed. Resolve payment and operational issues directly with customers via email, phone, or video, partnering with Finance, Risk, Compliance, Product, and Legal to support daily operations while improving and streamlining manual workflows.
