Service Manager

EquipmentShare
United States
Workplace: OnsiteFull timeUSD 75,000 - 105,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsEducation: high_schoolSkills: ["Problem-solving","Interpersonal skills","Teamwork","Communication","Leadership"]

Lead the maintenance and repair of rental heavy equipment at an EquipmentShare facility in Akron, OH. Use the company’s technology to create and monitor work orders, track service intervals, order parts, and diagnose issues faster. Coordinate and supervise equipment mechanics, schedule repairs for customer and company equipment, and manage customer communications to ensure satisfaction. Train employees, maintain a safe work environment, and support ongoing service operations.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
EquipmentShare
EquipmentShare
2 days ago

Service Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Lead the maintenance and repair of rental heavy equipment at an EquipmentShare facility in Akron, OH. Use the company’s technology to create and monitor work orders, track service intervals, order parts, and diagnose issues faster. Coordinate and supervise equipment mechanics, schedule repairs for customer and company equipment, and manage customer communications to ensure satisfaction. Train employees, maintain a safe work environment, and support ongoing service operations.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead a team of Heavy Equipment Maintenance Technicians (Mechanics) and supervise quality performance of equipment mechanics and service personnel.
  • •Use technology to create, assign, and monitor work orders; track machine service intervals; order parts; and diagnose issues using real-time data.
  • •Schedule repairs for customer and company-owned rental equipment.
  • •Maintain and nurture customer relationships to ensure customers are 100% satisfied and kept up to date on ways EquipmentShare can help.
  • •Respond to and resolve customer inquiries, requests, complaints, and communications; train employees; and maintain a safe work environment.

Pay and Benefits

Salary: USD 75,000 - 105,000 annually
Perks:Health InsuranceDentalVision401kPaid LeaveCompany TruckGym MembershipTool ReimbursementBoot Reimbursement

Key Requirements

  • •Industry knowledge in the rental industry or a related construction field; ideally three years of maintenance and service experience.
  • •Experience in field service, maintenance and repair preferred.
  • •Experience leading maintenance teams.
  • •Strong interpersonal and problem-solving skills with strong customer service, teamwork, and communication abilities.
  • •Valid driver’s license with acceptable driving record; must be at least 21 to operate a company vehicle.
Experience:3+ yearsConstruction industryRental industryHeavy equipment maintenanceField service
Education:High School
Skills:Problem-solvingInterpersonal skillsTeamworkCommunicationLeadership
Licenses:Valid driver's license
Tech Stack:T3

Company Brief

EquipmentShare
Provides equipment rental, telematics, and fleet management solutions for the construction industry, combining a marketplace for heavy equipment with software to optimize operations, uptime, and asset utilization.
Industry: Construction Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Columbia, United States
Founded: 2015
WebsiteLinkedIn