Senior Technical Support Engineer (UAE nationals ONLY)

Hamdan Bin Mohammed Smart University
Dubai
Workplace: OnsiteFull time20,001 - 30,000 monthlyFunction: Customer Support (Service Desk)Experience: 3+ yearsEducation: bachelorsSkills: ["Customer service","Communication","Problem-solving","Time management","Teamwork"]

Senior Technical Support Engineer responsible for delivering high-quality first-level IT support to learners, staff and faculty, while administering servers and applications, maintaining hardware/software inventories, and providing training and on-site/remotely delivered assistance. Will support events, monitor AV systems, handle security incidents, and collaborate on special projects within HBMSU’s IT team.

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Hamdan Bin Mohammed Smart University
Hamdan Bin Mohammed Smart University
2 months ago

Senior Technical Support Engineer (UAE nationals ONLY)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Senior Technical Support Engineer responsible for delivering high-quality first-level IT support to learners, staff and faculty, while administering servers and applications, maintaining hardware/software inventories, and providing training and on-site/remotely delivered assistance. Will support events, monitor AV systems, handle security incidents, and collaborate on special projects within HBMSU’s IT team.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Sr. Manager level

Key Responsibilities

  • •Provide first-level technical support to learners, staff and faculty face-to-face or remotely using appropriate tools; log, follow up and close tickets
  • •Provide technical support for external/internal HBMSU events including requirements collection, testing and support
  • •Administer servers and applications (e.g., Active Directory, Antivirus, backup system, Print server)
  • •Regularly maintain hardware/software assets inventory and monitor audio/video systems; check system health and perform corrective actions
  • •Provide hardware and software support for desktops, printers, scanners; perform end-user testing and participate in special projects and security incident reporting

Pay and Benefits

Salary: 20,001 - 30,000 monthly

Key Requirements

  • •3 years of relevant experience in a similar position
  • •Bachelor’s Degree in computer engineering, Computer Science, IT, or a related field from an accredited university
  • •ITIL V3 certification
  • •Knowledge of Microsoft Windows, Mac, and general desktop support issues; end-user devices like printers and scanners; DNS, TCP/IP
  • •Excellent customer care, time and project management, analytical and problem-solving, interpersonal and communication skills; ability to work under pressure and in a diverse culture; English required (Arabic is an advantage)
Experience:3+ yearsInformation technology
Education:Bachelor's
Skills:Customer serviceCommunicationProblem-solvingTime managementTeamwork
Certifications:ITIL v3
Languages:EnglishArabic
Tech Stack:WindowsMacActive DirectoryDNSTCP/IPITILMicrosoftCiscoApple

Eligibility

Nationality:UAE National

Company Brief

Hamdan Bin Mohammed Smart University
A government university in Dubai focused on smart learning, digital transformation, and applied research. It offers undergraduate and postgraduate programs, lifelong learning, and promotes innovation in education and smart city initiatives.
Industry: Higher Education
Company Size: Enterprise (1,001+ employees)
Growth: Government & Public Sector
Funding: Government Funded
Headquarters: Dubai, United Arab Emirates
Founded: 2002
WebsiteLinkedIn