Manager - Service

Lead day-to-day service department operations, driving efficient workflows, high-quality repairs, and strong customer satisfaction. Manage, coach, and develop service advisors, technicians, and workshop staff through performance reviews and training plans. Oversee workshop productivity, labor efficiency, revenue performance, and cost control to meet service targets and maximize profitability. Ensure compliance with manufacturer standards, health and safety, company policies, and warranty/service quality, while reporting KPIs and forecasting capacity.