Service Champion

First Abu Dhabi Bank
United Arab Emirates
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: high_schoolSkills: ["Detail-oriented","Confidentiality","Customer service","Computer skills","Collaboration"]

Provide exceptional customer service in the branch by welcoming visitors, understanding their needs, and supporting requests such as deposits, withdrawals, cheques, demand drafts, e-statements, banking letters, and foreign exchange. Educate customers on FAB Mobile and self-service channels (including ATMs/CDMs), generate leads through cross-sell opportunities, achieve NPS and referral targets, and ensure error-free, compliant transaction processing while collaborating with the branch team.

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FursaFursa
First Abu Dhabi Bank
First Abu Dhabi Bank
8 hours ago

Service Champion

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Provide exceptional customer service in the branch by welcoming visitors, understanding their needs, and supporting requests such as deposits, withdrawals, cheques, demand drafts, e-statements, banking letters, and foreign exchange. Educate customers on FAB Mobile and self-service channels (including ATMs/CDMs), generate leads through cross-sell opportunities, achieve NPS and referral targets, and ensure error-free, compliant transaction processing while collaborating with the branch team.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Welcome all customers visiting the branch and create a positive first impression.
  • •Engage with customers to understand their needs and support requests related to deposits, withdrawals, clearing cheques, demand drafts, e-statements, banking letters, and foreign exchange.
  • •Educate customers on FAB Mobile and digital/self-service channels, directing them to mobile banking, ATMs, and CDMs when available.
  • •Capture potential leads through accurate information and cross-sell methods while ensuring assigned referral targets and NPS targets are achieved.
  • •Process transactions with 100% error-free accuracy while following compliance, audit, risk, and transaction process policies; complete required trainings and handle customer information securely.

Key Requirements

  • •High school graduate.
  • •2 years of relevant experience in the banking sector, with familiarity with bank products and customer experience policies.
  • •Detail-oriented with a mind for numbers.
  • •Ability to maintain a high level of confidentiality.
  • •Relevant computer skills and knowledge of customer service principles.
Experience:2+ years
Education:High School
Skills:Detail-orientedConfidentialityCustomer serviceComputer skillsCollaboration
Tech Stack:Mobile bankingOnline bankingATMsCDMs

Company Brief

First Abu Dhabi Bank
First Abu Dhabi Bank (FAB) is the UAE’s largest bank, offering retail, corporate, investment banking, wealth and Islamic banking services across multiple continents, formed by the 2017 merger of First Gulf Bank and National Bank of Abu Dhabi.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2017
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Glassdoor: 3.5
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