Asana

4 weeks ago

Customer Success Manager, Named UKI - Fixed Term

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Strategic customer success leadership for UK&I in a fixed-term role, advising ASANA’s largest customers on AI-enabled work management. You’ll drive AI adoption, manage elite executive relationships, design success roadmaps aligned to KPIs, enable end-to-end lifecycle value, and collaborate with Sales to secure renewals and expansion—travel up to 25% and office-based hybrid in London.

Location: London

Workplace: Hybrid

Employment Type: Full time · Permanent

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Drive AI-First Adoption + Value Realization: Move beyond tactical support to become a trusted advisor on the collaborative work management space and AI operationalization.
•Orchestrate Executive Relationship Management: Own high-stakes relationships across all organizational tiers, acting as a trusted advisor to C-Suite stakeholders on collaborative work management and the integration of Human + AI coordination.
•Architect Strategic Success Planning: Partner with customers to design AI adoption roadmaps and Success Plans that align technical implementation with measurable business outcomes and strategic KPIs.
•Manage Lifecycle Execution & Enablement: Drive the end-to-end customer journey, delivering value through complex change management, AI governance frameworks, workflow optimization, and business reviews.
•Execute Commercial Strategy & Growth: Collaborate with Sales to engineer strategic account plans, securing renewals and identifying high-value expansion opportunities through deep executive alignment.

Travel: Low travel

Pay and Benefits

Perks:Health InsuranceFamily BuildingRetirementIn-office Dining

Key Requirements

•8+ years of professional experience, including 5+ years driving retention and expansion within SaaS-based Customer Success or Account Management.
•Demonstrated executive leadership experience with Fortune 500 companies, leading complex technology implementations and driving growth through product-led and sales-led motions.
•Ability to translate AI-enabled workflows and work management capabilities into tangible business value.
•Masters executive storytelling with a proven track record of leading C-suite business reviews and translating product impact into ROI aligned with OKRs/KPIs.
•Owns and scales high-value portfolios, delivering white-glove post-sales services that secure long-term advocacy across diverse stakeholders.

Experience:8+ yearsSaaSCustomer SuccessAccount ManagementAI

Skills:CommunicationLeadershipStrategic thinkingStorytellingInfluencing

Languages:English

Company Brief

Asana

Asana provides a work management platform that helps teams coordinate, track, and manage tasks, projects, and workflows. It offers collaboration, task tracking, automation, and reporting tools for organizations of all sizes.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2008

Glassdoor: 4.2

Website LinkedIn Glassdoor

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Asana

4 weeks ago

Customer Success Manager, Named UKI - Fixed Term

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: London

Workplace: Hybrid

Employment Type: Full time · Permanent

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Drive AI-First Adoption + Value Realization: Move beyond tactical support to become a trusted advisor on the collaborative work management space and AI operationalization.
•Orchestrate Executive Relationship Management: Own high-stakes relationships across all organizational tiers, acting as a trusted advisor to C-Suite stakeholders on collaborative work management and the integration of Human + AI coordination.
•Architect Strategic Success Planning: Partner with customers to design AI adoption roadmaps and Success Plans that align technical implementation with measurable business outcomes and strategic KPIs.
•Manage Lifecycle Execution & Enablement: Drive the end-to-end customer journey, delivering value through complex change management, AI governance frameworks, workflow optimization, and business reviews.
•Execute Commercial Strategy & Growth: Collaborate with Sales to engineer strategic account plans, securing renewals and identifying high-value expansion opportunities through deep executive alignment.

Travel: Low travel

Pay and Benefits

Perks:Health InsuranceFamily BuildingRetirementIn-office Dining

Key Requirements

•8+ years of professional experience, including 5+ years driving retention and expansion within SaaS-based Customer Success or Account Management.
•Demonstrated executive leadership experience with Fortune 500 companies, leading complex technology implementations and driving growth through product-led and sales-led motions.
•Ability to translate AI-enabled workflows and work management capabilities into tangible business value.
•Masters executive storytelling with a proven track record of leading C-suite business reviews and translating product impact into ROI aligned with OKRs/KPIs.
•Owns and scales high-value portfolios, delivering white-glove post-sales services that secure long-term advocacy across diverse stakeholders.

Experience:8+ yearsSaaSCustomer SuccessAccount ManagementAI

Skills:CommunicationLeadershipStrategic thinkingStorytellingInfluencing

Languages:English

Company Brief

Asana

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2008

Glassdoor: 4.2

Website LinkedIn Glassdoor