Helpdesk Analyst
NTT
Guadalajara
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 4+ yearsEducation: high_schoolSkills: ["Service philosophy","Communication","Interpersonal skills","Listening","Ability to work in a fast-paced environment"]Work on a Healthcare Service Desk handling inbound customer calls in a 24/7 environment. You’ll troubleshoot clinical application issues for systems such as Epic, Cerner, McKesson, and Meditech, then document, close, or escalate incident tickets. The role requires shift flexibility (nights/weekends/holidays), account-specific training during day shift, on-site work in Guadalajara, and use of tools like two-factor authentication to support customers.
