20 hours ago

TikTok Shop - Moderation Quality Assurance Program Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Design, streamline, and optimize moderation QA operational processes for a global e-commerce marketplace. Use lean process methodologies to standardize offline/online QA workflows, RCA analysis, and QA analytics, then cascade improvements across global teams. Own process-improvement prioritization as the subject-matter expert, support local QA operations, and collaborate with QA leaders and training teams to remove blockers and drive cross-functional initiatives.

Location: Mexico City

Employment Type: Full time

Job Function: QA, Test & Release Engineering

Seniority: Manager level

Key Responsibilities

•Build, optimize, and standardize operational procedures using lean process methodologies to improve moderation QA performance.
•Streamline and document workflows (offline/online QA, RCA analysis, QA analytics) and roll them out across global QA teams.
•Evaluate, prioritize, and promote process-improvement projects as the process subject-matter expert.
•Oversee and support local QA operations, providing optimization insights and ensuring alignment with global standards.
•Collaborate with QA leaders and training teams to identify blockers and resolve them through process-driven solutions, including cross-functional initiatives.

Key Requirements

•Bachelor’s degree in Business Administration, Operations, Project Management, or a related field.
•High oral and written proficiency in English and Spanish for cross-functional collaboration.
•5+ years of hands-on experience in e-commerce, online safety, quality analysis, or a related field.
•Proven experience in program or project management roles.
•Experience with quality management tools and risk assessment methodologies.

Experience:5+ yearsE-commerceOnline safetyQuality analysisProgram management

Education:Bachelor's in Business Administration, Operations, Project Management, or a related field

Skills:CoordinationCommunicationDetail-orientedOrganizational skillsStrategic problem-solving

Languages:EnglishSpanish

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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TikTok

20 hours ago

TikTok Shop - Moderation Quality Assurance Program Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Location: Mexico City

Employment Type: Full time

Job Function: QA, Test & Release Engineering

Seniority: Manager level

Key Responsibilities

•Build, optimize, and standardize operational procedures using lean process methodologies to improve moderation QA performance.
•Streamline and document workflows (offline/online QA, RCA analysis, QA analytics) and roll them out across global QA teams.
•Evaluate, prioritize, and promote process-improvement projects as the process subject-matter expert.
•Oversee and support local QA operations, providing optimization insights and ensuring alignment with global standards.
•Collaborate with QA leaders and training teams to identify blockers and resolve them through process-driven solutions, including cross-functional initiatives.

Key Requirements

•Bachelor’s degree in Business Administration, Operations, Project Management, or a related field.
•High oral and written proficiency in English and Spanish for cross-functional collaboration.
•5+ years of hands-on experience in e-commerce, online safety, quality analysis, or a related field.
•Proven experience in program or project management roles.
•Experience with quality management tools and risk assessment methodologies.

Experience:5+ yearsE-commerceOnline safetyQuality analysisProgram management

Education:Bachelor's in Business Administration, Operations, Project Management, or a related field

Skills:CoordinationCommunicationDetail-orientedOrganizational skillsStrategic problem-solving

Languages:EnglishSpanish

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn