Customer Success Operations Specialist

Cardata
Canada
Workplace: RemoteFull timeCAD 75,000 - 90,000 annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Facilitation","Project management","Writing","Collaboration","Customer feedback analysis"]

Build repeatable enablement processes and resources that help the Customer Success team educate customers and adopt product updates. Partner with Product, Support, Implementation, and Product Marketing to translate release notes into training, monitor customer knowledge gaps, and deliver webinars and communications using Mailchimp. Ensure internal documentation stays accurate in Guru, surface support trends and recurring questions, and help shape customer-facing materials and campaigns.

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Cardata
Cardata
1 day ago

Customer Success Operations Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Build repeatable enablement processes and resources that help the Customer Success team educate customers and adopt product updates. Partner with Product, Support, Implementation, and Product Marketing to translate release notes into training, monitor customer knowledge gaps, and deliver webinars and communications using Mailchimp. Ensure internal documentation stays accurate in Guru, surface support trends and recurring questions, and help shape customer-facing materials and campaigns.
Location: Canada
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Meet with Product at the end of each sprint to understand completed work, release timing, and which customers will benefit.
  • •Translate release notes into practical training for CS and Support, including demos, use cases, talking points, and likely Q&A.
  • •Monitor questions from CSMs and customer admins to identify knowledge gaps, then develop training, coaching, or resources to address them.
  • •Plan and manage driver/admin/customer communications using Mailchimp, ensuring clear and timely information.
  • •Partner with Product Marketing and cross-functional teams to create enablement materials (emails, webinars, guides, certifications) and share customer insights with Product.

Pay and Benefits

Salary: CAD 75,000 - 90,000 annually
Perks:Remote WorkHealth InsuranceDentalEapPaid LeaveWellness Stipend

Key Requirements

  • •3-5 years of experience in Customer Success Operations, customer enablement, customer education, or a related role.
  • •Ability to learn the product in depth and explain complex features clearly for internal teams and customers.
  • •Experience developing and delivering training, product demonstrations, and written enablement materials.
  • •Hands-on experience with Mailchimp (or similar) for building, segmenting, and sending customer communications.
  • •Strong writing, facilitation, and project management skills, with comfort using customer feedback and support trends to decide where training or documentation is needed.
Skills:CommunicationFacilitationProject managementWritingCollaborationCustomer feedback analysis
Tech Stack:MailchimpGuruLoomNavatticGainsightZendeskHubspotWebinars

Company Brief

Cardata
Provides a fleet data and management platform offering vehicle telematics, reporting, and operational insights to help businesses optimize fleet performance, reduce costs, and improve maintenance and fuel management.
Industry: Supply Chain Technology
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