Guest Service Agent

Minor International
Brisbane
Workplace: OnsitePart timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Customer service","Problem-solving","Proactive","Professionalism"]

Provide a warm welcome and deliver smooth check-ins and check-outs at Oaks Brisbane Mews Suites. Serve as the primary point of contact throughout guests’ stays by handling inquiries, resolving issues, and sharing local recommendations. Accurately process reservations, updates, and special requests using property management systems. Maintain clear communication across in-person, phone, and email channels while maintaining a polished, professional guest experience.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Minor International
Minor International
1 day ago

Guest Service Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Provide a warm welcome and deliver smooth check-ins and check-outs at Oaks Brisbane Mews Suites. Serve as the primary point of contact throughout guests’ stays by handling inquiries, resolving issues, and sharing local recommendations. Accurately process reservations, updates, and special requests using property management systems. Maintain clear communication across in-person, phone, and email channels while maintaining a polished, professional guest experience.
Location: Brisbane
Workplace: Onsite
Employment Type: Part time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Provide a warm reception and ensure a smooth, efficient check-in process while handling immediate guest inquiries or needs.
  • •Maintain clear, courteous communication with guests and internal stakeholders across in-person, phone, and email channels.
  • •Process guest reservations, updates, and special requests accurately using property management systems to support scheduling and availability.
  • •Act as the primary point of contact during guests’ stays, offering prompt assistance, resolving issues, and providing personalised recommendations.
  • •Operate on a rotating roster across Monday to Sunday with shifts scheduled between 6:00am and 11:00pm (shift details subject to change).

Pay and Benefits

Perks:Health InsuranceLearning BudgetParental LeavePaid Leave

Key Requirements

  • •Demonstrated background delivering high-quality service in a hotel, hospitality, or other customer-facing environment.
  • •Exceptional ability to articulate information clearly and professionally across multiple channels and mediums.
  • •Proactive, positive approach to addressing guest needs and exceeding expectations.
  • •Foster positive guest experiences by providing attentive service and resolving problems effectively.
  • •Fully committed to a dynamic schedule, including weekends, public holidays, and varying shifts.
  • •Maintains a polished and professional presentation aligned with organisational standards.
Experience:Hospitality
Skills:CommunicationCustomer serviceProblem-solvingProactiveProfessionalism
Languages:English
Tech Stack:Property management systems

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Minor International
A Thailand-based global hospitality and lifestyle group operating hotels, restaurants, and retail brands. Minor International develops and manages hotel and resort properties, food services, and lifestyle retail across Asia, the Middle East, Europe, and the Americas.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bangkok, Thailand
Founded: 1978
WebsiteLinkedIn