Kerzer International

1 day ago

Team Leader, Front Office, SIRO One Za'abeel

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Lead the Front Office team at SIRO One Za’abeel, setting a positive example while overseeing grooming standards, SOP adherence, and smooth guest service delivery. Manage shift operations, daily handovers, trainings, and lobby coverage, while supporting guest requests, issue tracking, and satisfaction follow-ups. Ensure accurate registrations, check-in/out support (including via the App), cashier closures, cash handling compliance, emergency readiness, and continuous service improvement.

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Supervise and lead the Front Office team, setting performance standards and being an example of positive, motivated leadership.
•Ensure effective daily operations including trainings, SOP compliance, and regular LQA standards checks.
•Oversee guest service: handle in-house guest requests, record and follow up on issues, review satisfaction results, and support total guest recovery.
•Manage registrations and front desk processes including check-in/out support, online check-ins in the App, cashier closures, and billing/credit policy compliance.
•Ensure emergency readiness and compliance with hotel security, health and safety policies while maintaining lobby coverage and guest-facing service excellence.

Key Requirements

•Must be computer literate with knowledge of MS Office, Excel and Opera essential.
•Be able to work well under pressure and multitask.
•Have 2+ years of experience in a five-star environment; pre-opening experience is an advantage.
•Supervising experience is a plus.
•Must be fluent in verbal and written English; additional language skills are an advantage.

Experience:2+ yearsFive-star hospitality

Skills:LeadershipCommunicationMultitaskingCustomer serviceProblem-solving

Languages:English

Tech Stack:MS OfficeExcelOpera PMSLQASOPSiro App

Company Brief

Kerzer International

Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.

Industry: Hotels & Resorts

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Dubai, United Arab Emirates

Founded: 1972

Website LinkedIn

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Kerzer International

1 day ago

Team Leader, Front Office, SIRO One Za'abeel

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Supervise and lead the Front Office team, setting performance standards and being an example of positive, motivated leadership.
•Ensure effective daily operations including trainings, SOP compliance, and regular LQA standards checks.
•Oversee guest service: handle in-house guest requests, record and follow up on issues, review satisfaction results, and support total guest recovery.
•Manage registrations and front desk processes including check-in/out support, online check-ins in the App, cashier closures, and billing/credit policy compliance.
•Ensure emergency readiness and compliance with hotel security, health and safety policies while maintaining lobby coverage and guest-facing service excellence.

Key Requirements

•Must be computer literate with knowledge of MS Office, Excel and Opera essential.
•Be able to work well under pressure and multitask.
•Have 2+ years of experience in a five-star environment; pre-opening experience is an advantage.
•Supervising experience is a plus.
•Must be fluent in verbal and written English; additional language skills are an advantage.

Experience:2+ yearsFive-star hospitality

Skills:LeadershipCommunicationMultitaskingCustomer serviceProblem-solving

Languages:English

Tech Stack:MS OfficeExcelOpera PMSLQASOPSiro App

Company Brief

Kerzer International

Industry: Hotels & Resorts

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Dubai, United Arab Emirates

Founded: 1972

Website LinkedIn