Team Leader, Front Office, SIRO One Za'abeel

Kerzer International
Dubai
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 2+ yearsSkills: ["Leadership","Communication","Multitasking","Customer service","Problem-solving"]

Lead the Front Office team at SIRO One Za’abeel, setting a positive example while overseeing grooming standards, SOP adherence, and smooth guest service delivery. Manage shift operations, daily handovers, trainings, and lobby coverage, while supporting guest requests, issue tracking, and satisfaction follow-ups. Ensure accurate registrations, check-in/out support (including via the App), cashier closures, cash handling compliance, emergency readiness, and continuous service improvement.

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Kerzer International
Kerzer International
1 month ago

Team Leader, Front Office, SIRO One Za'abeel

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Last checked: 1 hour agoStatus: Live

Job Summary

Lead the Front Office team at SIRO One Za’abeel, setting a positive example while overseeing grooming standards, SOP adherence, and smooth guest service delivery. Manage shift operations, daily handovers, trainings, and lobby coverage, while supporting guest requests, issue tracking, and satisfaction follow-ups. Ensure accurate registrations, check-in/out support (including via the App), cashier closures, cash handling compliance, emergency readiness, and continuous service improvement.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Supervise and lead the Front Office team, setting performance standards and being an example of positive, motivated leadership.
  • •Ensure effective daily operations including trainings, SOP compliance, and regular LQA standards checks.
  • •Oversee guest service: handle in-house guest requests, record and follow up on issues, review satisfaction results, and support total guest recovery.
  • •Manage registrations and front desk processes including check-in/out support, online check-ins in the App, cashier closures, and billing/credit policy compliance.
  • •Ensure emergency readiness and compliance with hotel security, health and safety policies while maintaining lobby coverage and guest-facing service excellence.

Key Requirements

  • •Must be computer literate with knowledge of MS Office, Excel and Opera essential.
  • •Be able to work well under pressure and multitask.
  • •Have 2+ years of experience in a five-star environment; pre-opening experience is an advantage.
  • •Supervising experience is a plus.
  • •Must be fluent in verbal and written English; additional language skills are an advantage.
Experience:2+ yearsFive-star hospitality
Skills:LeadershipCommunicationMultitaskingCustomer serviceProblem-solving
Languages:English
Tech Stack:MS OfficeExcelOpera PMSLQASOPSiro App

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn