IT Support Engineer

Anthropic
Tokyo
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskExperience: 7+ yearsEducation: bachelorsSkills: ["Communication","Troubleshooting","Judgment","Ownership","Documentation"]

Provide end-user IT support across hardware, software, networking, and accounts, primarily via a ticketing system plus Slack and in-person assistance. Troubleshoot issues across macOS, ChromeOS, iOS, Android, and core SaaS platforms like Google Workspace, Slack, GitHub, and Atlassian. Support device enrollment and policy enforcement, identity/access and employee lifecycle workflows, escalate cross-team problems, document solutions, and help automate onboarding and recurring processes.

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Anthropic
Anthropic
1 day ago

IT Support Engineer

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Provide end-user IT support across hardware, software, networking, and accounts, primarily via a ticketing system plus Slack and in-person assistance. Troubleshoot issues across macOS, ChromeOS, iOS, Android, and core SaaS platforms like Google Workspace, Slack, GitHub, and Atlassian. Support device enrollment and policy enforcement, identity/access and employee lifecycle workflows, escalate cross-team problems, document solutions, and help automate onboarding and recurring processes.
Location: Tokyo
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Triage and resolve end-user issues across hardware, software, networking, and accounts via a ticketing system, Slack, and in-person support.
  • •Diagnose and resolve platform and device issues across macOS, ChromeOS, iOS, Android, plus core SaaS platforms including Google Workspace, Slack, GitHub, and Atlassian.
  • •Support device enrollment, configuration profiles, and policy enforcement, and manage access and employee lifecycle workflows (onboarding, offboarding, reorgs).
  • •Handle escalations requiring cross-team coordination and participate in an on-call rotation for urgent issues.
  • •Improve operations by documenting solutions (runbooks, how-to guides, knowledge base) and automating repetitive processes using scripting.

Pay and Benefits

Schedule:4-Day Week
Perks:Paid LeaveParental Leave

Key Requirements

  • •7+ years of hands-on IT support experience in a fast-paced or high-growth environment.
  • •Experience supporting macOS endpoints and troubleshooting across ChromeOS, iOS, and Android.
  • •Significant experience with Google Workspace administration and Slack administration (workspace management, permissions, troubleshooting).
  • •Experience supporting and administering additional SaaS tools, with strong identity and access fundamentals (SSO, MFA, directory services).
  • •Familiarity with MDM fundamentals, endpoint management concepts, and basic scripting for automation (Bash or Python).
Experience:7+ years
Education:Bachelor's
Skills:CommunicationTroubleshootingJudgmentOwnershipDocumentation
Languages:English
Tech Stack:MacOSChromeOSIOSAndroidGoogle WorkspaceSlackGitHubAtlassianSSOMFAMDMBashPythonTicketing system

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Anthropic
Develops large-scale AI systems and safety research to create reliable, steerable, and interpretable AI assistants and models for commercial and research applications.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2021
WebsiteLinkedIn