Retail Store Manager (Opry Mills)

Puma
United States
Workplace: OnsiteFull timeUSD 64,480 - 80,000 annuallyFunction: Communications, PR & CommunityExperience: 2-4 yearsSkills: ["Customer focus","Team building","Communication","Problem-solving","Coaching"]

Lead all aspects of store performance to deliver exceptional customer experience and consistently meet or exceed sales, KPI, and profitability goals. Own planning, expense control, and service standards while recruiting, training, developing, and coaching a high-performing team. Manage payroll scheduling, loss prevention, inventory/shrink targets, merchandise processing, POS access, visual merchandising, and marketing events—ensuring policy compliance and a safe, healthy environment.

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FursaFursa
Puma
Puma
5 days ago

Retail Store Manager (Opry Mills)

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Last checked: 3 hours agoStatus: Live

Job Summary

Lead all aspects of store performance to deliver exceptional customer experience and consistently meet or exceed sales, KPI, and profitability goals. Own planning, expense control, and service standards while recruiting, training, developing, and coaching a high-performing team. Manage payroll scheduling, loss prevention, inventory/shrink targets, merchandise processing, POS access, visual merchandising, and marketing events—ensuring policy compliance and a safe, healthy environment.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Manager level

Key Responsibilities

  • •Provide consistently high standards of customer experience aligned with PUMA brand values and service standards.
  • •Ensure the store achieves or exceeds sales, KPIs, profitability goals through planning, expense control, and service execution.
  • •Recruit, train, develop, and support succession of high-performing employees; complete all training programs on time.
  • •Manage payroll control and service-driven scheduling to maintain a profitable location while delivering top customer service.
  • •Oversee loss prevention education, merchandise processing, inventory/shrink goals, physical inventory counts, and maintain POS access and store presentation standards.
Travel: Low travel

Pay and Benefits

Salary: USD 64,480 - 80,000 annually

Key Requirements

  • •2-4 years’ management experience in a customer service-oriented retail environment (preferably apparel/footwear).
  • •Proven ability to exceed sales goals, reason through complex issues, and present information to large groups.
  • •Demonstrated ability to build and develop strong teams.
  • •Effective communication skills.
  • •Basic computer skills with MS Office programs and ability to walk/move about and lift/carry up to 30 pounds regularly.
Experience:2-4 yearsRetailCustomer service
Skills:Customer focusTeam buildingCommunicationProblem-solvingCoaching
Tech Stack:MS OfficePOS

Company Brief

Puma
Global athletic and casual footwear, apparel, and accessories brand designing, developing, marketing and selling sports-inspired products for consumers and athletes worldwide.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Herzogenaurach, Germany
Founded: 1948
WebsiteLinkedIn