Manager, Customer Success

Vistra Energy
Texas
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Leadership","Cross-departmental collaboration","Data analysis","Consensus building","Communication"]

Lead a Customer Success team focused on retail customer retention, experience, and unit margin goals. Strategically manage third-party contact center performance across 200+ team members, using analytics to measure and forecast customer lifecycle trends. Partner with cross-functional teams to improve retention and create “Formula Won” customer buying experiences, presenting insights to C-suite and building consensus to drive continual improvement.

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Vistra Energy
Vistra Energy
2 days ago

Manager, Customer Success

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Lead a Customer Success team focused on retail customer retention, experience, and unit margin goals. Strategically manage third-party contact center performance across 200+ team members, using analytics to measure and forecast customer lifecycle trends. Partner with cross-functional teams to improve retention and create “Formula Won” customer buying experiences, presenting insights to C-suite and building consensus to drive continual improvement.
Location: Texas
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Lead a team responsible for retail customer retention, customer experience, and unit margin targets.
  • •Strategically manage third-party contact center efforts to maximize performance across 200+ Customer Success team members.
  • •Oversee analytics activities to measure and forecast customer lifecycle trends.
  • •Present key analytics and qualitative feedback to cross-functional areas, including C-suite executives.
  • •Partner cross-functionally to identify opportunities to improve retention and create Formula Won customer experiences.

Key Requirements

  • •3+ years of leadership and management experience.
  • •5+ years of experience performing data analytics and/or data modeling.
  • •Experience with data reporting tools such as SQL, Hana, SAS, Snowflake, and Excel.
  • •Experience with data visualization tools like Tableau.
  • •Ability to synthesize statistical results into clear insights and work effectively in cross-departmental teams.
Experience:Customer successContact centerRetail
Skills:LeadershipCross-departmental collaborationData analysisConsensus buildingCommunication
Tech Stack:SQLHanaSASSnowflakeExcelTableau

Company Brief

Vistra Energy
Operates a large integrated power generation and retail electricity business, serving residential, commercial, and industrial customers across the United States. The company focuses on electricity generation, retail energy sales, and related energy services.
Industry: Utilities
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Irving, United States
Founded: 2016
Glassdoor
Glassdoor: 3.9
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