Enterprise Account Manager

Freshworks
London
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 7+ yearsSkills: ["Strategic planning","Forecasting","Stakeholder management","Value communication","Relationship building"]

Drive sales into a defined set of strategic, paying accounts across the UKI region, meeting revenue targets through pipeline creation, renewals, and cross-selling. Manage multiple accounts end-to-end, including renewal and churn-related work, while collaborating with CSM and internal teams. Present value to C-level stakeholders, provide pipeline and forecasting reporting, analyze metrics to evolve strategy, and identify industry-relevant use cases. Travel to customer sites as needed.

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Freshworks
Freshworks
15 hours ago

Enterprise Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 4 days ago

Job Summary

Drive sales into a defined set of strategic, paying accounts across the UKI region, meeting revenue targets through pipeline creation, renewals, and cross-selling. Manage multiple accounts end-to-end, including renewal and churn-related work, while collaborating with CSM and internal teams. Present value to C-level stakeholders, provide pipeline and forecasting reporting, analyze metrics to evolve strategy, and identify industry-relevant use cases. Travel to customer sites as needed.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Drive sales in a defined set of paying accounts to meet or exceed revenue targets in the UKI market.
  • •Develop and execute a strategic plan to build and maintain a robust sales pipeline within existing accounts.
  • •Manage the renewal process end-to-end and work with the CSM organization to reduce churn.
  • •Create and articulate compelling value conversations with C-level stakeholders and align with inside teams across functions.
  • •Analyze sales and metrics data, provide regular pipeline and forecasting reporting, and identify industry-relevant use cases.

Key Requirements

  • •7+ years of experience in direct/field sales with SaaS solutions (B2B environment).
  • •Experience identifying, developing, negotiating, and closing large-scale technology deals.
  • •Track record of consistent territory growth and quota achievement.
  • •Experience presenting a technology suite within an existing portfolio of accounts and proactively growing customer relationships.
  • •Understanding of customer experience/employee experience in a world of digital business transformation.
Experience:7+ yearsSaaSB2BCustomer ExperienceEmployee ExperienceCRMITSMTechnology deals
Skills:Strategic planningForecastingStakeholder managementValue communicationRelationship building
Languages:English
Tech Stack:SaaSCRMCXITSM

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
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