Payoneer

2 weeks ago

Customer Experience Manager- WFM (APAC)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Own and elevate B2B customer delight for the WFM business unit by leading onboarding, resolving customer issues, and driving preventative support. Partner with sales to support client growth and account management, collect customer feedback, and collaborate with cross-functional teams on continuous improvement. Lead seamless product adoption so customers succeed with Payoneer’s offerings, refining strategies based on customer needs.

Location: Gurugram

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Build and manage B2B relationships with clients.
•Drive client onboarding to ensure customers achieve success seamlessly.
•Resolve customer challenges and help turn issues into positive outcomes.
•Partner with the sales team on growth strategies and support client expansion through account management.
•Lead product adoption, collect customer feedback, and collaborate cross-functionally on continuous improvement.

Key Requirements

•Passion for customer satisfaction and excellence.
•MBA in Business, Marketing, or a related field.
•Strong communication and interpersonal skills.
•Problem-solving with a customer-centric mindset.
•Familiarity with CRM software and customer support tools.

Education:Master's in Business, Marketing

Skills:CommunicationInterpersonal skillsProblem-solvingCustomer-centric mindsetCustomer satisfaction

Languages:English

Tech Stack:CRM softwareCustomer support tools

Company Brief

Payoneer

Provides cross-border payments and financial services platform enabling businesses and professionals to send, receive, and manage international payments, multi-currency accounts, and working capital solutions to support global commerce.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: New York, United States

Founded: 2005

Website LinkedIn

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Payoneer

2 weeks ago

Customer Experience Manager- WFM (APAC)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Gurugram

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Build and manage B2B relationships with clients.
•Drive client onboarding to ensure customers achieve success seamlessly.
•Resolve customer challenges and help turn issues into positive outcomes.
•Partner with the sales team on growth strategies and support client expansion through account management.
•Lead product adoption, collect customer feedback, and collaborate cross-functionally on continuous improvement.

Key Requirements

•Passion for customer satisfaction and excellence.
•MBA in Business, Marketing, or a related field.
•Strong communication and interpersonal skills.
•Problem-solving with a customer-centric mindset.
•Familiarity with CRM software and customer support tools.

Education:Master's in Business, Marketing

Skills:CommunicationInterpersonal skillsProblem-solvingCustomer-centric mindsetCustomer satisfaction

Languages:English

Tech Stack:CRM softwareCustomer support tools

Company Brief

Payoneer

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: New York, United States

Founded: 2005

Website LinkedIn