Director, Enterprise Quality team

PayPal
New York
Workplace: OnsiteFull timeUSD 159,500 - 236,500 annuallyFunction: Quality & Regulatory (Non-Software)Experience: 10+ yearsEducation: bachelorsSkills: ["Continuous improvement","Leadership","Mentoring","Collaboration","Problem-solving"]

Lead enterprise-wide process design, analysis, and continuous improvement to drive operational excellence, efficiency, and compliance. Partner with cross-functional leadership to streamline workflows, eliminate inefficiencies, and align process initiatives to business priorities. Establish governance frameworks, implement Lean/Six Sigma-driven improvements, and create performance management systems. Own change management and user acceptance testing to ensure adoption, while mentoring teams and reporting progress to executives.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
PayPal
PayPal
3 days ago

Director, Enterprise Quality team

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 2 days ago

Job Summary

Lead enterprise-wide process design, analysis, and continuous improvement to drive operational excellence, efficiency, and compliance. Partner with cross-functional leadership to streamline workflows, eliminate inefficiencies, and align process initiatives to business priorities. Establish governance frameworks, implement Lean/Six Sigma-driven improvements, and create performance management systems. Own change management and user acceptance testing to ensure adoption, while mentoring teams and reporting progress to executives.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Quality & Regulatory (Non-Software)
Seniority: Director level

Key Responsibilities

  • •Lead end-to-end design, analysis, and optimization of business processes to enhance efficiency, compliance, and effectiveness.
  • •Collaborate with cross-functional teams and senior leadership to align process improvements with organizational goals and priorities.
  • •Identify, assess, and resolve complex business process challenges, delivering sustainable improvements and measurable outcomes.
  • •Oversee governance frameworks and ensure compliance with internal standards and external regulatory requirements.
  • •Implement Lean/Six Sigma improvement initiatives, build performance management metrics, and drive UAT and change management for adoption.

Pay and Benefits

Salary: USD 159,500 - 236,500 annually
Perks:RetirementPaid LeaveLearning Budget

Key Requirements

  • •10+ years of relevant experience and a Bachelor’s degree (or equivalent education and experience).
  • •Experience designing, analyzing, and optimizing business processes to improve efficiency, compliance, and effectiveness.
  • •Ability to oversee governance frameworks and ensure alignment with internal standards and external regulatory requirements.
  • •Hands-on experience applying Lean, Six Sigma, or similar methodologies to deliver large-scale process improvement.
  • •Experience with performance management systems and leading user acceptance testing and change management.
Experience:10+ years
Education:Bachelor's
Skills:Continuous improvementLeadershipMentoringCollaborationProblem-solving
Tech Stack:LeanSix SigmaUser acceptance testingChange management

Company Brief

PayPal
Global online payments platform enabling digital and mobile payments, money transfers, and merchant services for consumers and businesses, supporting e‑commerce transactions across multiple currencies and payment methods.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1998
WebsiteLinkedIn