Call Center Associate

NTT
Gurugram
Workplace: OnsiteFull timeFunction: SalesExperience: 1-2 yearsEducation: bachelorsSkills: ["Communication","Persuasion","Active listening","Empathy","Resilience"]

Engage Canada-based customers through high-volume outbound calls to promote telecom plans, upgrades, bundles, and retention offers. Use consultative selling to understand customer needs, handle objections professionally, and drive conversions while meeting daily, weekly, and monthly sales targets. Maintain accurate CRM records and ensure compliance with scripts, quality, and process standards to deliver a strong customer experience and maximize revenue.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
NTT
NTT
3 months ago

Call Center Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Engage Canada-based customers through high-volume outbound calls to promote telecom plans, upgrades, bundles, and retention offers. Use consultative selling to understand customer needs, handle objections professionally, and drive conversions while meeting daily, weekly, and monthly sales targets. Maintain accurate CRM records and ensure compliance with scripts, quality, and process standards to deliver a strong customer experience and maximize revenue.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Make high-volume outbound calls to prospective and existing customers.
  • •Promote telecom products such as plans, upgrades, bundles, and retention offers.
  • •Understand customer needs and recommend tailored solutions.
  • •Achieve daily, weekly, and monthly sales targets.
  • •Maintain accurate CRM records and ensure compliance with scripts, quality, and process standards.

Pay and Benefits

Perks:Commuter Benefits

Key Requirements

  • •Strong communication with a neutral/clear English accent.
  • •Sales mindset with persuasive ability.
  • •Active listening and customer empathy.
  • •Resilience to handle rejection professionally.
  • •Basic system/CRM handling, with 1–2 years of experience preferred (freshers welcome; BPO/sales preferred).
Experience:1-2 yearsBPOSales
Education:Bachelor's
Skills:CommunicationPersuasionActive listeningEmpathyResilience
Languages:English
Tech Stack:CRM

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn