Customer Care Support

Eagle Hills
Belgrade
Full timeFunction: Product ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Customer service","Problem-solving","Organization","Multitasking"]

Customer Care Support role focused on enhancing the customer experience for a premier Belgrade Waterfront project. You’ll handle inquiries, coordinate with contractors, manage handover and snagging processes, maintain customer history, and provide timely problem resolution while ensuring SLAs are met in an international real estate context.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Eagle Hills
Eagle Hills
2 months ago

Customer Care Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Customer Care Support role focused on enhancing the customer experience for a premier Belgrade Waterfront project. You’ll handle inquiries, coordinate with contractors, manage handover and snagging processes, maintain customer history, and provide timely problem resolution while ensuring SLAs are met in an international real estate context.
Location: Belgrade
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Improve customer service experience and create engaged customers.
  • •Coordinate with other departments to ensure timely response to customer queries and issues.
  • •Oversee snagging, home orientation, and handover processes, ensuring deadlines are met.
  • •Maintain accurate customer history and ensure all correspondence is updated in the system.
  • •Provide professional, timely problem resolution to achieve customer satisfaction and SLA compliance.

Key Requirements

  • •Bachelor's Degree in any field
  • •3+ years of progressive customer service experience
  • •Excellent knowledge of English language
  • •Strong client-facing and communication skills
  • •Highly organized, proactive and results oriented with a desire to succeed
Experience:3+ yearsReal estate
Education:Bachelor's
Skills:CommunicationCustomer serviceProblem-solvingOrganizationMultitasking
Languages:English

Company Brief

Eagle Hills
Eagle Hills is an Abu Dhabi–based private real estate investment and development company founded in 2014, focused on large‑scale mixed‑use master‑planned developments, urban regeneration and flagship hospitality projects across the Middle East, Africa and Europe.
Industry: Real Estate Development
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2014
Glassdoor
Glassdoor: 3.6
WebsiteLinkedInGlassdoor