Product Operations Specialist | Customer Setup

Ramp
New York, San Francisco
Workplace: HybridFull timeUSD 128,000 - 180,000 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer judgment","Communication","Problem solving","Prioritization","Cross-functional collaboration"]

Own the end-to-end product onboarding experience that turns customer setup signals into root causes, prioritized fixes, and proactive CX communication. Partner cross-functionally across Identity, Product, Engineering, Design, Data, CX, Sales, CSM, and Operations to translate feedback into clear requirements and shipped improvements. Build scalable operating cadences, improve release readiness and iteration, and use AI tools to automate analysis and reduce customer friction.

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Ramp
Ramp
4 days ago

Product Operations Specialist | Customer Setup

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Own the end-to-end product onboarding experience that turns customer setup signals into root causes, prioritized fixes, and proactive CX communication. Partner cross-functionally across Identity, Product, Engineering, Design, Data, CX, Sales, CSM, and Operations to translate feedback into clear requirements and shipped improvements. Build scalable operating cadences, improve release readiness and iteration, and use AI tools to automate analysis and reduce customer friction.
Location: New York, San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Provide holistic Product Operations support for the product onboarding journey, including program management, customer testing, launch readiness, change management, and iteration.
  • •Partner cross-functionally to translate customer feedback into crisp requirements, operating plans, and shipped improvements.
  • •Identify setup and onboarding issues spanning login, invites, provisioning, multi-entity setup, policies, cards, and first spend.
  • •Build scalable operating cadences to improve cross-team alignment, release readiness, customer communication, and accountability.
  • •Use AI to automate processes, improve analysis, and ship product or workflow improvements that reduce customer friction.

Pay and Benefits

Salary: USD 128,000 - 180,000 annually
Equity and Bonus:Equity
Perks:Paid LeaveHealth InsuranceDentalVision401kParental LeavePet InsuranceRelocation

Key Requirements

  • •3+ years in product operations, product management, program management, consulting, customer success, account management, or customer-facing analytical roles supporting B2B SaaS.
  • •Use data to size opportunities, diagnose root causes, analyze support trends, and measure whether fixes reduce customer friction.
  • •Strong customer judgment around onboarding, setup, access, identity, and spend-management friction from both customer and internal perspectives.
  • •Ability to translate qualitative, messy cross-functional input into crisp requirements, prioritized action plans, and durable operating processes.
  • •Comfort working in ambiguous, technically complex areas and driving clarity across Product, Engineering, CX, Sales, CSM, Data, and Operations.
Experience:B2B SaaSCustomer-facing
Skills:Customer judgmentCommunicationProblem solvingPrioritizationCross-functional collaboration
Tech Stack:AI toolsHRISSCIM

Company Brief

Ramp
Provides an AI-enabled finance operations platform offering corporate cards, expense management, bill payments, procurement, travel, treasury, and automated accounting to help finance teams save time and money.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: New York, United States
Founded: 2019
Glassdoor
Glassdoor: 4.2
WebsiteLinkedInGlassdoor