Roadside Technician - South London (Home, GB, HOME BASED)

Allianz
Belfast
Workplace: HybridFull timeFunction: Field Service, Maintenance & Skilled TradesSkills: ["Customer communication","Safety judgment","Independent decision-making","Problem-solving","Adaptability"]

Provide roadside vehicle assistance for Allianz Partners: attend breakdown calls, assess and diagnose faults with modern tools, and repair at the scene when safe. Make repair-vs-recovery decisions, coordinate recovery/workshop attention as needed, and manage each case end-to-end with clear customer communication. Operate from a fully equipped van starting/ending from home, maintain tools and accurate system notes, and work in an environment using AI, machine learning, data analytics, and cloud-based tools.

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FursaFursa
Allianz
Allianz
2 months ago

Roadside Technician - South London (Home, GB, HOME BASED)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Provide roadside vehicle assistance for Allianz Partners: attend breakdown calls, assess and diagnose faults with modern tools, and repair at the scene when safe. Make repair-vs-recovery decisions, coordinate recovery/workshop attention as needed, and manage each case end-to-end with clear customer communication. Operate from a fully equipped van starting/ending from home, maintain tools and accurate system notes, and work in an environment using AI, machine learning, data analytics, and cloud-based tools.
Location: Belfast
Workplace: Hybrid
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades

Key Responsibilities

  • •Attend roadside assistance calls, assess situations, diagnose faults using modern tools, and repair at the scene where safe and possible.
  • •Make safety-led decisions on repair versus recovery; arrange professional recovery and dealer workshop attention when needed.
  • •Own each job end-to-end by communicating with customers, setting expectations, and providing reassurance.
  • •Operate and maintain a fully equipped van, manage tools and parts, follow safety procedures, and keep accurate system notes.
  • •Meet service, safety, and quality standards while working efficiently toward achievable targets.

Pay and Benefits

Salary: GBP 41,200 annually
Perks:Health InsurancePensionPaid Leave

Key Requirements

  • •Proven experience as a vehicle or roadside technician able to work independently at the scene as the sole decision-maker.
  • •Strong diagnostic and fault-finding skills with modern equipment to identify issues quickly and choose the safest fastest route.
  • •Confident, calm customer communication to manage expectations and safety as the face of Allianz Partners.
  • •Comfortable using IT, mobile apps, and diagnostic software with accurate digital data capture.
  • •Full UK driving licence and confidence driving a fully equipped van; be prepared to travel across Plymouth or Belfast and surrounding areas.
Experience:Roadside assistanceVehicle diagnosticsField service
Skills:Customer communicationSafety judgmentIndependent decision-makingProblem-solvingAdaptability
Licenses:Full UK driving licence
Certifications:EV Level 3 IMI AccreditedATA Level 3 roadside diagnostics
Tech Stack:AIMachine learningData analyticsCloud-based toolsMobile appsDiagnostic softwareDiagnostic toolsIT

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn