Solutions Engineer

Serval
San Francisco, New York
Workplace: OnsiteFull timeUSD 200,000 - 300,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Communication","Storytelling","Ownership","Problem-solving"]

Own the technical pre-sales cycle as Serval’s founding Solutions Engineer, earning trust from IT and security buyers. Run discovery, architecture reviews, demos, and security evaluations while translating each prospect’s environment into scoped pilot success criteria. Deeply integrate with identity providers and enterprise systems, serve as a security and access authority, and build the foundational SE toolkit from scratch.

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Serval
Serval
2 months ago

Solutions Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Own the technical pre-sales cycle as Serval’s founding Solutions Engineer, earning trust from IT and security buyers. Run discovery, architecture reviews, demos, and security evaluations while translating each prospect’s environment into scoped pilot success criteria. Deeply integrate with identity providers and enterprise systems, serve as a security and access authority, and build the foundational SE toolkit from scratch.
Location: San Francisco, New York
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Run the technical sales motion with AEs: discovery, architecture reviews, demos, whiteboard sessions, executive briefings, and security reviews.
  • •Deep-dive on integrations with the prospect’s stack, including identity providers, ITSM/ticketing, MDM, HRIS, and connected SaaS systems.
  • •Translate each prospect’s technical requirements into scoped, value-based use cases and pilot success criteria.
  • •Own security and access credibility: guardrails, approval workflows, least-privilege and just-in-time access, and audit logging.
  • •Build the foundational SE toolkit from scratch and act as the bridge between field feedback and engineering for product improvements.

Pay and Benefits

Salary: USD 200,000 - 300,000 annually
Equity and Bonus:Equity

Key Requirements

  • •5+ years in solutions engineering, sales engineering, or a comparable pre-sales technical role at a high-growth B2B software or infrastructure company.
  • •Proven track record selling technical products to senior IT and security buyers (CIOs, Heads of IT, and security leaders).
  • •Strong technical depth for architecture reviews, live integration debugging, and answering security questions.
  • •Working fluency with modern IT and identity stacks, including IdPs/SCIM, ITSM and ticketing, SaaS administration, and access provisioning/revocation.
  • •Excellent communication and storytelling to translate complex concepts for both engineers and executives.
Experience:5+ yearsB2B softwareInfrastructureAI automation
Skills:CommunicationStorytellingOwnershipProblem-solving
Tech Stack:OktaEntraSCIMITSMTicketingMDMHRISAPIsLLMs

Company Brief

Serval
Serval builds software solutions for secure communications and collaboration, offering tools that help teams connect, share data, and coordinate workflows across distributed environments.
Industry: SaaS
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