Papa

1 month ago

Senior Manager, Business Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Senior Manager, Business Operations leads cross-functional initiatives spanning client ops strategy, deal desk, utilization, and pricing analytics; manages 1-2 direct reports and drives end-to-end client implementations, operational improvements, and strategic initiatives across CS, Ops, Product, and Engineering.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Operational Ownership: Manage day-to-day execution across relevant functional areas, ensuring seamless delivery across the full client lifecycle — from pilot scoping through implementation, renewal, and ongoing engagement.
•Deal Desk & Pricing: Own pricing and utilization management analytics, applying financial and analytical rigor to structure deals that balance client needs with Papa's commercial objectives.
•Implementation: Lead client implementation processes end-to-end, driving cross-functional accountability across CS, Ops, Product, and Engineering to deliver on milestones and SLAs.
•Issue Management: Own the cross-functional issue log, triaging and resolving complex, systemic client escalations and operational issues in partnership with Product, IT, Operations, Sales, and Data teams.
•Company Initiative Ownership: Serve as a workstream owner on key company-wide initiatives, driving execution from scoping through delivery with clear accountability and stakeholder alignment.

Pay and Benefits

Perks:Health InsuranceEquity401kPaid LeaveParental LeaveHsa/fsa

Key Requirements

•5-8 years of experience in business operations, revenue operations, management consulting, and/or other in-house strategy/operations roles.
•Demonstrated ability to work with financial models, pricing structures, or client-level P&L analysis; comfortable owning commercially sensitive requests that require analytical precision.
•Proven ability to drive complex, multi-stakeholder workstreams to completion with minimal oversight, including close partnership with client-facing teams (Client Success, Account Management, or Implementation).
•Experience managing direct reports, with a track record of developing team members and maintaining high performance in a fast-paced environment.
•Strong process design and project management skills applied to complex, multi-stakeholder implementations or operational workflows.

Experience:5-8 yearsHealthcare

Skills:Business operationsPricingPricing analyticsCross-functional collaborationData analysis

Languages:English

Company Brief

Papa

Provides an on-demand platform that connects older adults and families with vetted companions and caregivers for transportation, companionship, household tasks, and remote assistance to support aging-in-place and social connection.

Industry: Elder Care & Home Care

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Miami, United States

Founded: 2017

Website LinkedIn

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Papa

1 month ago

Senior Manager, Business Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Operational Ownership: Manage day-to-day execution across relevant functional areas, ensuring seamless delivery across the full client lifecycle — from pilot scoping through implementation, renewal, and ongoing engagement.
•Deal Desk & Pricing: Own pricing and utilization management analytics, applying financial and analytical rigor to structure deals that balance client needs with Papa's commercial objectives.
•Implementation: Lead client implementation processes end-to-end, driving cross-functional accountability across CS, Ops, Product, and Engineering to deliver on milestones and SLAs.
•Issue Management: Own the cross-functional issue log, triaging and resolving complex, systemic client escalations and operational issues in partnership with Product, IT, Operations, Sales, and Data teams.
•Company Initiative Ownership: Serve as a workstream owner on key company-wide initiatives, driving execution from scoping through delivery with clear accountability and stakeholder alignment.

Pay and Benefits

Perks:Health InsuranceEquity401kPaid LeaveParental LeaveHsa/fsa

Key Requirements

•5-8 years of experience in business operations, revenue operations, management consulting, and/or other in-house strategy/operations roles.
•Demonstrated ability to work with financial models, pricing structures, or client-level P&L analysis; comfortable owning commercially sensitive requests that require analytical precision.
•Proven ability to drive complex, multi-stakeholder workstreams to completion with minimal oversight, including close partnership with client-facing teams (Client Success, Account Management, or Implementation).
•Experience managing direct reports, with a track record of developing team members and maintaining high performance in a fast-paced environment.
•Strong process design and project management skills applied to complex, multi-stakeholder implementations or operational workflows.

Experience:5-8 yearsHealthcare

Skills:Business operationsPricingPricing analyticsCross-functional collaborationData analysis

Languages:English

Company Brief

Papa

Industry: Elder Care & Home Care

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Miami, United States

Founded: 2017

Website LinkedIn