Brand Ambassador 12 month FTC- Selfridges London - Hermès Parfums & Beauté

Hermes
London
Workplace: OnsiteContractFunction: Administration & Executive AssistanceExperience: 2+ yearsSkills: ["Interpersonal skills","Empathy","Storytelling","Team spirit","Customer service"]

Welcome customers at the Hermès Parfums & Beauté counter, listen to their needs, and recommend suitable fragrance and beauty products. Inspire customers through engaging storytelling, sell enthusiastically, and provide high-quality after-sales service to encourage repeat visits. Maintain a high-standard counter experience (cleanliness, supplies, inventory, labelling), run point-of-sale promotional events, and share product knowledge and best practices with other ambassadors and the wider team.

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Hermes
Hermes
1 day ago

Brand Ambassador 12 month FTC- Selfridges London - Hermès Parfums & Beauté

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Job Summary

Welcome customers at the Hermès Parfums & Beauté counter, listen to their needs, and recommend suitable fragrance and beauty products. Inspire customers through engaging storytelling, sell enthusiastically, and provide high-quality after-sales service to encourage repeat visits. Maintain a high-standard counter experience (cleanliness, supplies, inventory, labelling), run point-of-sale promotional events, and share product knowledge and best practices with other ambassadors and the wider team.
Location: London
Workplace: Onsite
Employment Type: Contract · 12 months
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Warmly welcome customers, listen to their requirements, and recommend the most suitable products.
  • •Sell products enthusiastically and deliver the highest quality after-sales service to retain customers and encourage return visits.
  • •Maintain the counter to a high standard, ensuring cleanliness, supplies, inventory, and labelling are always in place.
  • •Introduce house products to inspire customers and demonstrate excellent product knowledge to drive additional sales.
  • •Set up point-of-sale promotional events using materials per operational marketing guidelines and share skills with other ambassadors and the Head Office team.

Key Requirements

  • •At least two years’ successful experience in a cosmetics sales role for a well-known quality house or retailer.
  • •Demonstrate a keen interest in beauty and fragrance and knowledge of at least one area (fragrance, skincare, makeup).
  • •Fluent English; additional languages would be advantageous.
  • •Ensure close attention to cleanliness and tidiness of the sales space.
  • •Strong interpersonal skills, empathy, and openness, with engaging storytelling and narration abilities.
Experience:2+ years
Skills:Interpersonal skillsEmpathyStorytellingTeam spiritCustomer service
Languages:English

Company Brief

Hermes
Hermès is a French luxury goods house specializing in high-end leather goods, ready-to-wear, accessories, fragrances, and homewares, renowned for craftsmanship and iconic products like the Birkin and Kelly bags.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1837
WebsiteLinkedIn