Customer Service Executive (Ipoh Branch) (Kuala Lumpur, MY)

Zurich Insurance
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Empathy","Problem-solving","Customer service","Teamwork","Adaptability"]

Act as a liaison for customers and agents, providing product and service information, resolving problems, and ensuring high customer satisfaction for Conventional and Takaful insurance. The role requires strong communication, accuracy in processing inquiries, and the ability to handle a fast-paced branch environment while promoting self-service options.

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Zurich Insurance
Zurich Insurance
6 months ago

Customer Service Executive (Ipoh Branch) (Kuala Lumpur, MY)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Act as a liaison for customers and agents, providing product and service information, resolving problems, and ensuring high customer satisfaction for Conventional and Takaful insurance. The role requires strong communication, accuracy in processing inquiries, and the ability to handle a fast-paced branch environment while promoting self-service options.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Greet and assist customers and agents arriving at the branch.
  • •Verify customer information and conduct due diligence when required.
  • •Attend and respond to queries and requests via face-to-face, phone, or email in a timely manner.
  • •Process forms accurately and explain procedures and requirements to customers and agents.
  • •Scan or upload customer service documents promptly for processing.

Key Requirements

  • •Bachelor's degree (minimum)
  • •Experience in customer service, insurance, or related field a plus
  • •Excellent verbal and written communication skills with clear and empathetic conveyance
  • •Strong analytical and problem-solving abilities with critical thinking
  • •Friendly, approachable demeanor with ability to build rapport with customers and team members
Experience:InsuranceCustomer service
Education:Bachelor's
Skills:CommunicationEmpathyProblem-solvingCustomer serviceTeamworkAdaptability
Languages:English

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn