IT Help Desk

Qureos
United States
Workplace: OnsiteFull timeUSD 20 - 45 hourlyFunction: Field Service, Maintenance & Skilled TradesSkills: ["Customer service","Communication","Interpersonal skills","Analytical thinking","Problem-solving"]

Provide first-line IT support as the primary contact for hardware, software, and network issues reported via phone, email, or a ticketing system. Troubleshoot and resolve problems with desktops, mobile devices, and peripherals, and maintain desktop operating systems, applications, and hardware. Manage user accounts and access rights in Active Directory, document all cases in the service management system, and escalate complex issues when needed, including onboarding new employees.

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FursaFursa
Qureos
Qureos
2 months ago

IT Help Desk

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Provide first-line IT support as the primary contact for hardware, software, and network issues reported via phone, email, or a ticketing system. Troubleshoot and resolve problems with desktops, mobile devices, and peripherals, and maintain desktop operating systems, applications, and hardware. Manage user accounts and access rights in Active Directory, document all cases in the service management system, and escalate complex issues when needed, including onboarding new employees.
Location: United States
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Field Service, Maintenance & Skilled Trades

Key Responsibilities

  • •Serve as the primary point of contact for technical support requests via phone, email, or ticketing system.
  • •Provide first-line troubleshooting and resolution for computer hardware, software, mobile devices, and peripherals.
  • •Install, configure, and maintain desktop operating systems, business applications, and computer hardware.
  • •Manage user accounts, permissions, and access rights within Active Directory and other systems.
  • •Document support requests, troubleshooting steps, and resolutions; escalate complex issues to senior IT personnel and assist with onboarding new employees.

Pay and Benefits

Salary: USD 20 - 45 hourly

Key Requirements

  • •Proven experience in an IT help desk, service desk, or similar technical support role.
  • •Strong working knowledge of Windows operating systems and the Microsoft Office 365 suite.
  • •Hands-on troubleshooting of PC hardware, printers, and other peripherals.
  • •Basic understanding of networking principles including TCP/IP, DNS, and DHCP.
  • •Experience with user account management in an Active Directory environment is highly desirable.
Skills:Customer serviceCommunicationInterpersonal skillsAnalytical thinkingProblem-solving
Certifications:CompTIA A+ITIL Foundation
Tech Stack:WindowsMicrosoft Office 365Active DirectoryTCP/IPDNSDHCPPrintersTicketing systemIT service management system

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn