Atlassian

3 weeks ago

Senior Customer Success Manager - DX

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Drive engineering transformation for 8–10 enterprise customers by owning the full customer lifecycle from implementation through renewal. Serve as a product expert, maintain customer success plans, and coordinate internal teams (ProServ, Sales, Support, and Solutions Engineering) to ensure customers adopt high-value use cases. Lead executive and CxO discussions, forecast net renewal and expansion, resolve renewal risks, and track account metrics to measure and improve success.

Location: Salt Lake City

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Partner with 8–10 enterprise customers to drive engineering transformation using the DX platform, from implementation and rollout through renewal.
•Own the customer lifecycle by ensuring utilization, business alignment, use case development and fulfillment, and managing renewals.
•Coordinate and lead internal teams (ProServ, Sales, Support, and Solutions Engineering) to ensure customers get what they need.
•Create and maintain customer success plans, track initiatives and account metrics, and proactively identify and resolve renewal challenges.
•Meet net renewal and customer expansion targets by forecasting renewals and establishing DX as a commercial driver through executive discussions.

Pay and Benefits

Salary: USD 114,300 - 178,600 annually

Key Requirements

•5+ years of Customer Success management, technical account management, or account management experience in the Enterprise space.
•Ability to quickly learn and communicate about technical topics and products.
•Ability to take ownership, work under pressure, and meet deadlines.
•Excellent presentation, communication (oral & written), and relationship-building skills across all levels of management.
•Excellent people management skills, including influencing, negotiating, and achieving results through others.

Experience:5+ yearsSaaSEnterpriseTechnical account management

Skills:Meticulous attention to detailAbility to work under pressureCommunicationRelationship-buildingPeople management

Company Brief

Atlassian

Atlassian develops collaboration and workflow software—Jira, Confluence, Trello, Loom and more—used by teams for project management, software development, and IT service management across enterprises worldwide.

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Sydney, Australia

Founded: 2002

Glassdoor: 3.1

Website LinkedIn Glassdoor

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Atlassian

3 weeks ago

Senior Customer Success Manager - DX

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Salt Lake City

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Partner with 8–10 enterprise customers to drive engineering transformation using the DX platform, from implementation and rollout through renewal.
•Own the customer lifecycle by ensuring utilization, business alignment, use case development and fulfillment, and managing renewals.
•Coordinate and lead internal teams (ProServ, Sales, Support, and Solutions Engineering) to ensure customers get what they need.
•Create and maintain customer success plans, track initiatives and account metrics, and proactively identify and resolve renewal challenges.
•Meet net renewal and customer expansion targets by forecasting renewals and establishing DX as a commercial driver through executive discussions.

Pay and Benefits

Salary: USD 114,300 - 178,600 annually

Key Requirements

•5+ years of Customer Success management, technical account management, or account management experience in the Enterprise space.
•Ability to quickly learn and communicate about technical topics and products.
•Ability to take ownership, work under pressure, and meet deadlines.
•Excellent presentation, communication (oral & written), and relationship-building skills across all levels of management.
•Excellent people management skills, including influencing, negotiating, and achieving results through others.

Experience:5+ yearsSaaSEnterpriseTechnical account management

Skills:Meticulous attention to detailAbility to work under pressureCommunicationRelationship-buildingPeople management

Company Brief

Atlassian

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Sydney, Australia

Founded: 2002

Glassdoor: 3.1

Website LinkedIn Glassdoor