Wing Assistant

1 year ago

Customer Success Trainer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

The Customer Success Trainer will develop and elevate the performance of Customer Success Managers by delivering coaching, QA reviews, and training programs. The role combines coaching, quality assurance, and curriculum delivery in a hybrid setup aligned to US time zones, with a focus on improving customer satisfaction, retention, and relationship management across a SaaS/B2B support context.

Location: Philippines

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Coach and mentor CSMs to improve customer satisfaction, retention, and relationship management
•Conduct quality reviews on customer interactions (calls, emails, task updates) and provide detailed feedback
•Develop and deliver coaching plans tailored to individual performance metrics and team goals
•Collaborate with leadership on team skill development, training needs, and continuous improvement
•Lead training sessions and skill refreshers to reinforce best practices and performance standards

Pay and Benefits

Salary: PHP 50,000 - 70,000 monthly

Key Requirements

•Experience coaching Customer Success Managers, Account Managers, or similar roles
•Solid foundation in quality assurance and structured feedback delivery
•Former BPO trainers with QA and client-facing experience are strongly encouraged to apply
•Excellent communication, facilitation, and coaching skills
•Familiarity with CRMs and performance coaching tools

Experience:SaaSB2B servicesSubscription-based support

Skills:CommunicationFacilitationCoachingFeedbackPresentation

Certifications:Coaching certifications

Tech Stack:HubSpotPipedriveStripeDialpadCRM

Company Brief

Wing Assistant

Provides remote virtual assistant and administrative support services, matching businesses with trained assistants for tasks like scheduling, email management, research, and operations to improve productivity and reduce overhead.

Industry: Recruitment Agencies

Website

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Wing Assistant

1 year ago

Customer Success Trainer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Philippines

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Coach and mentor CSMs to improve customer satisfaction, retention, and relationship management
•Conduct quality reviews on customer interactions (calls, emails, task updates) and provide detailed feedback
•Develop and deliver coaching plans tailored to individual performance metrics and team goals
•Collaborate with leadership on team skill development, training needs, and continuous improvement
•Lead training sessions and skill refreshers to reinforce best practices and performance standards

Pay and Benefits

Salary: PHP 50,000 - 70,000 monthly

Key Requirements

•Experience coaching Customer Success Managers, Account Managers, or similar roles
•Solid foundation in quality assurance and structured feedback delivery
•Former BPO trainers with QA and client-facing experience are strongly encouraged to apply
•Excellent communication, facilitation, and coaching skills
•Familiarity with CRMs and performance coaching tools

Experience:SaaSB2B servicesSubscription-based support

Skills:CommunicationFacilitationCoachingFeedbackPresentation

Certifications:Coaching certifications

Tech Stack:HubSpotPipedriveStripeDialpadCRM

Company Brief

Wing Assistant

Industry: Recruitment Agencies

Website