Service Advisor - Mercedes Benz of Calabasas

Sonic Automotive
United States
Workplace: OnsiteFull timeUSD 100,000 - 160,000 annuallyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Customer service","Attention to detail","Safety awareness","Professionalism"]

Schedule and manage service appointments by greeting customers, gathering vehicle/customer information, and producing accurate labor and parts estimates with promised return times. Monitor repair progress throughout the day, communicate estimate and timing changes, and obtain authorization for additional work. Coordinate test drives with technicians, advise customers on vehicle care per manufacturer specs, maintain customer satisfaction metrics, and follow all safety and regulatory requirements.

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FursaFursa
Sonic Automotive
Sonic Automotive
16 hours ago

Service Advisor - Mercedes Benz of Calabasas

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Schedule and manage service appointments by greeting customers, gathering vehicle/customer information, and producing accurate labor and parts estimates with promised return times. Monitor repair progress throughout the day, communicate estimate and timing changes, and obtain authorization for additional work. Coordinate test drives with technicians, advise customers on vehicle care per manufacturer specs, maintain customer satisfaction metrics, and follow all safety and regulatory requirements.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Schedule service appointments and obtain customer/vehicle data prior to arrival when possible.
  • •Greet customers in a timely, friendly manner.
  • •Provide complete and accurate written cost estimates for labor and parts, including promised time.
  • •Check repair progress throughout the day and contact customers about changes in estimates or promise time, including authorization for additional repairs.
  • •Advise customers on car care and maintain required safety, regulatory, and dealership standards for service documentation and reporting.

Pay and Benefits

Salary: USD 100,000 - 160,000 annually
Perks:Health InsuranceDentalVisionHsa401kPaid Leave

Key Requirements

  • •High school diploma (or equivalent).
  • •2+ years of experience in a dealership position.
  • •General knowledge of vehicle mechanical operations.
  • •Ability to read and comprehend instructions and information.
  • •ASE certification preferred.
Experience:AutomotiveDealership
Education:High School
Skills:CommunicationCustomer serviceAttention to detailSafety awarenessProfessionalism
Licenses:Valid driver license
Certifications:ASE certification
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sonic Automotive
Operates as an automotive retailer owning and operating new and used vehicle dealerships, providing vehicle service, repair, parts, and financing solutions across the United States.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1997
WebsiteLinkedIn