Service Cloud Architect - R01526359

Brillio
Bengaluru
Workplace: HybridFull timeFunction: Architecture & Urban PlanningSkills: ["Communication","Teamwork","Problem-solving","Patience"]

Implement and architect Salesforce Service Cloud solutions for Brillio, focusing on Omni-channel workflows, CTI integration, and case management. Collaborate with cross-functional teams to design scalable, best-practice architectures, balance workloads, and enhance end-user experience for live agent operations across enterprise clients.

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FursaFursa
Brillio
Brillio
3 years ago

Service Cloud Architect - R01526359

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Last checked: 11 hours agoStatus: Live

Job Summary

Implement and architect Salesforce Service Cloud solutions for Brillio, focusing on Omni-channel workflows, CTI integration, and case management. Collaborate with cross-functional teams to design scalable, best-practice architectures, balance workloads, and enhance end-user experience for live agent operations across enterprise clients.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: Architecture & Urban Planning

Key Responsibilities

  • •Design and implement Omni-channel and CTI integrations for Salesforce Service Cloud
  • •Lead and optimize case management and case warming approaches
  • •Analyze and resolve case load balancing issues with scalable solutions
  • •Coordinate with architects of other teams before and after proposing a solution
  • •Adhere to Salesforce best practices and enable a 360-degree view within integrations

Key Requirements

  • •Omni channel implementation
  • •Live agent
  • •Entire case management and case warming approaches
  • •Case load balancing issue and solution handlings
  • •CTI and telephony implmentation
Experience:CRMSalesforce
Skills:CommunicationTeamworkProblem-solvingPatience
Tech Stack:SalesforceService CloudCTIConga composerEinsteinAPIsLive agent

Company Brief

Brillio
Provides digital transformation and IT consulting services, including cloud migration, analytics, digital engineering, and managed services to accelerate business outcomes for enterprises across industries.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Santa Clara, United States
Founded: 2014
WebsiteLinkedIn