Store Team Lead, NU Sentral (Kuala Lumpur, Kuala Lumpur, MY, 50470)

Crocs Inc.
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Leadership","Communication","Collaboration","Problem-solving","Customer focus"]

Oversee opening/closing procedures and coach the store team to deliver world-class consumer service using Crocs’ C.H.A.R.M. model. Coordinate daily retail execution—POS management, stock replenishment, pricing/markdowns, loyalty promotion, and cleanliness standards—while driving daily sales targets. Lead by example, collaborate with Store Management to improve KPIs, and help across departments including consumer service, product knowledge, visual presentation, and stock room operations.

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FursaFursa
Crocs Inc.
Crocs Inc.
12 hours ago

Store Team Lead, NU Sentral (Kuala Lumpur, Kuala Lumpur, MY, 50470)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Oversee opening/closing procedures and coach the store team to deliver world-class consumer service using Crocs’ C.H.A.R.M. model. Coordinate daily retail execution—POS management, stock replenishment, pricing/markdowns, loyalty promotion, and cleanliness standards—while driving daily sales targets. Lead by example, collaborate with Store Management to improve KPIs, and help across departments including consumer service, product knowledge, visual presentation, and stock room operations.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Deliver outstanding consumer service using Crocs’ C.H.A.R.M. service model.
  • •Oversee opening and closing procedures and educate team members on products and promotions.
  • •Coordinate, delegate, and prioritize daily store activities to meet store deadlines, with follow-up on execution.
  • •Learn and assist across store departments, including consumer service, product knowledge and placement, visual presentation, and stock room management.
  • •Support retail operations including POS system use, stock replenishment, pricing/markdown processes, loyalty program promotion, and cleanliness/recovery standards.

Key Requirements

  • •2–3 years of total retail experience, preferably with previous store leadership experience.
  • •Demonstrated leadership abilities and a passion for challenging, empowering, and driving team results.
  • •Proven written and verbal communication skills to work with store teams, operations managers, District Managers, and corporate partners.
  • •Ability to succeed in a high-growth, fast-paced retail environment.
  • •Flexibility for nights, weekends, holidays, and extended hours with regular attendance.
Experience:Retail
Skills:LeadershipCommunicationCollaborationProblem-solvingCustomer focus
Tech Stack:POSStock replenishmentPricingMarkdowns

Company Brief

Crocs Inc.
Designs, manufactures, and sells casual footwear and accessories known for its proprietary Croslite™ material. Crocs offers a range of comfortable, lightweight shoes and related products globally through wholesale, retail, and e-commerce channels.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Broomfield, United States
Founded: 2002
WebsiteLinkedIn