Guest Service Agent

Minor International
Australia
Workplace: OnsiteOthersFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Problem-solving","Proactive","Professional presentation"]

Deliver exceptional guest service as the primary point of contact at Elysia Wellness Retreat—welcoming guests, handling smooth check-ins and check-outs, and responding to inquiries. Manage guest reservations, updates, and special requests using property management systems. Provide assistance throughout guests’ stays via in-person, phone, and email, resolving issues and offering personalized local recommendations while working rotating shifts and weekends.

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Minor International
Minor International
10 hours ago

Guest Service Agent

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Deliver exceptional guest service as the primary point of contact at Elysia Wellness Retreat—welcoming guests, handling smooth check-ins and check-outs, and responding to inquiries. Manage guest reservations, updates, and special requests using property management systems. Provide assistance throughout guests’ stays via in-person, phone, and email, resolving issues and offering personalized local recommendations while working rotating shifts and weekends.
Location: Australia
Workplace: Onsite
Employment Type: Others
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Provide a warm, friendly guest reception and support a smooth check-in process while addressing immediate inquiries.
  • •Maintain clear, courteous communication with guests and colleagues via in-person, phone, and email.
  • •Process guest reservations, updates, and special requests accurately using property management systems.
  • •Serve as the primary point of contact during guests’ stays—assist promptly, resolve issues, and give personalised recommendations.
  • •Support guest experience through positive energy and a focus on attentive service and exceeding expectations.

Pay and Benefits

Perks:Health InsuranceEap

Key Requirements

  • •Demonstrated background delivering high-quality service in a hotel, hospitality, or other customer-facing environment.
  • •Exceptional ability to clearly and effectively communicate information across in-person, phone, and email.
  • •Consistently provide an exceptional service standard with a proactive and positive approach to guest needs.
  • •Passion for creating positive guest experiences, including efficient issue resolution.
  • •Ability to work weekends, public holidays, and varying shifts as required by the business.
Experience:HospitalityHotelCustomer service
Skills:Customer serviceCommunicationProblem-solvingProactiveProfessional presentation
Languages:English
Tech Stack:Property management systems

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Minor International
A Thailand-based global hospitality and lifestyle group operating hotels, restaurants, and retail brands. Minor International develops and manages hotel and resort properties, food services, and lifestyle retail across Asia, the Middle East, Europe, and the Americas.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bangkok, Thailand
Founded: 1978
WebsiteLinkedIn