Capco

1 month ago

Genesys Solution Architect

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Lead architecture and implementation of Genesys Cloud CX solutions for banking, serving as the primary technical authority for Genesys decisions. Collaborate with business stakeholders, engineering teams, and client leadership to deliver customer experience capabilities across voice, digital, and AI channels in large transformation programs.

Location: Zurich

Workplace: Onsite

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Lead the end-to-end solution architecture, design, and implementation of Genesys Cloud CX platforms within complex banking environments.
•Define scalable architectures across Voice, IVR, Routing, Workforce Engagement Management (WEM), Digital Channels, Reporting, and Conversational AI capabilities.
•Facilitate architecture workshops and design authority forums, providing technical leadership across business, technology, operations, and vendor teams.
•Design integration solutions leveraging REST APIs, Web Services, OAuth, middleware platforms, and event-driven architectures.
•Ensure alignment with enterprise architecture standards, security policies, regulatory requirements, and operational best practices.

Key Requirements

•Experience leading end-to-end solution architecture for Genesys Cloud CX in complex banking environments.
•Deep expertise in Genesys Cloud CX deployment, configuration, and operational design.
•Strong knowledge of cloud-native architectures, SaaS operating models, integration patterns, and customer engagement technologies.
•Experience in highly regulated financial services industries.
•Excellent stakeholder management and communication skills with ability to engage technical and executive audiences.

Experience:Financial servicesBanking

Skills:CommunicationStakeholder managementProblem-solving

Certifications:Genesys Cloud CX certifications

Languages:EnglishGerman

Tech Stack:Genesys Cloud CXREST APIsWeb ServicesOAuthMiddlewareEvent-driven architecture

Company Brief

Capco

Global management and technology consultancy specializing in financial services. Capco advises banks, insurers, and capital markets firms on digital transformation, risk and compliance, technology implementation, and operational improvement, combining industry expertise with advisory and engineering capabilities.

Industry: Management Consulting

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: London, United Kingdom

Founded: 1998

Glassdoor: 3.7

Website LinkedIn

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Capco

1 month ago

Genesys Solution Architect

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Zurich

Workplace: Onsite

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Lead the end-to-end solution architecture, design, and implementation of Genesys Cloud CX platforms within complex banking environments.
•Define scalable architectures across Voice, IVR, Routing, Workforce Engagement Management (WEM), Digital Channels, Reporting, and Conversational AI capabilities.
•Facilitate architecture workshops and design authority forums, providing technical leadership across business, technology, operations, and vendor teams.
•Design integration solutions leveraging REST APIs, Web Services, OAuth, middleware platforms, and event-driven architectures.
•Ensure alignment with enterprise architecture standards, security policies, regulatory requirements, and operational best practices.

Key Requirements

•Experience leading end-to-end solution architecture for Genesys Cloud CX in complex banking environments.
•Deep expertise in Genesys Cloud CX deployment, configuration, and operational design.
•Strong knowledge of cloud-native architectures, SaaS operating models, integration patterns, and customer engagement technologies.
•Experience in highly regulated financial services industries.
•Excellent stakeholder management and communication skills with ability to engage technical and executive audiences.

Experience:Financial servicesBanking

Skills:CommunicationStakeholder managementProblem-solving

Certifications:Genesys Cloud CX certifications

Languages:EnglishGerman

Tech Stack:Genesys Cloud CXREST APIsWeb ServicesOAuthMiddlewareEvent-driven architecture

Company Brief

Capco

Industry: Management Consulting

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: London, United Kingdom

Founded: 1998

Glassdoor: 3.7

Website LinkedIn