ICCO Customer Care Professional（November）

American Express
Osaka
Workplace: HybridFull timeJPY 295,505+ monthlyFunction: Communications, PR & CommunityEducation: high_schoolSkills: ["Communication","Problem-solving","Stress management","Schedule adherence","Customer service mindset"]

Handle inbound phone support for Business and Corporate Card Members, delivering relationship-based service through Relationship Care®. Provide accurate information, update customer details in internal systems, explain billing, and help resolve needs end-to-end during the first interaction. You’ll work in a fast-paced environment with shift scheduling, using comprehensive training and OJT to learn American Express service standards, etiquette, and product knowledge.

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FursaFursa
American Express
American Express
2 days ago

ICCO Customer Care Professional（November）

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Last checked: 12 hours agoStatus: Live

Job Summary

Handle inbound phone support for Business and Corporate Card Members, delivering relationship-based service through Relationship Care®. Provide accurate information, update customer details in internal systems, explain billing, and help resolve needs end-to-end during the first interaction. You’ll work in a fast-paced environment with shift scheduling, using comprehensive training and OJT to learn American Express service standards, etiquette, and product knowledge.
Location: Osaka
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community

Key Responsibilities

  • •Handle inbound calls from Business and Corporate Card Members in a fast-paced environment.
  • •Provide clear, concise, and accurate information while updating customer information in internal systems as needed.
  • •Deliver Relationship Care® by identifying customer needs, recommending tailored solutions and relevant Card benefits, and presenting personalized offers.
  • •Achieve First Contact Resolution (FCR) by leveraging system tools and resources to resolve requests during the initial interaction.
  • •Assist with procedures such as updating registered information and reissuing cards, and review/explain billing details.

Pay and Benefits

Salary: JPY 295,505 monthly
Perks:Paid LeaveHealth InsuranceDentalVisionLife InsuranceRetirement PensionParental Leave

Key Requirements

  • •High school diploma or equivalent (a bachelor's degree or higher is preferred).
  • •Proficient PC skills, including the ability to navigate multiple systems and type while speaking with customers.
  • •Ability to thrive in a fast-paced environment while meeting performance and productivity targets.
  • •Strong communication skills to explain information clearly, concisely, and logically.
  • •Strong commitment to schedule adherence and openness to feedback.
Experience:Customer serviceApparelHospitalityTravelFood and beverage
Education:High School
Skills:CommunicationProblem-solvingStress managementSchedule adherenceCustomer service mindset
Languages:English

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn