Professional Services Consultant (Self Service)

Abnormal AI
United States
Workplace: RemoteFull timeUSD 84,200 - 121,000 annuallyFunction: Consulting & AdvisoryExperience: 2+ yearsEducation: bachelorsSkills: ["Prioritization","Transparent communication","Technical analysis","Customer enablement","Risk management"]

Own a high-throughput portfolio of self-serve SaaS deployments, driving customers to activation and value realization within a 12-day time-to-value target. Run an efficient, mostly asynchronous go-live motion through templated communications and self-service enablement, while monitoring daily deployment health and triaging blockers. Troubleshoot email-security and networking configuration issues and guide customers through product activation across Microsoft 365 and Google Workspace.

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FursaFursa
Abnormal AI
Abnormal AI
1 day ago

Professional Services Consultant (Self Service)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Own a high-throughput portfolio of self-serve SaaS deployments, driving customers to activation and value realization within a 12-day time-to-value target. Run an efficient, mostly asynchronous go-live motion through templated communications and self-service enablement, while monitoring daily deployment health and triaging blockers. Troubleshoot email-security and networking configuration issues and guide customers through product activation across Microsoft 365 and Google Workspace.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Consulting & Advisory
Seniority: Mid level

Key Responsibilities

  • •Drive fast time-to-value by owning a large portfolio of self-serve deployments and getting customers to an activated, value-realizing state within the 12-day target.
  • •Run a largely asynchronous deployment motion by managing go-live intake, activation, and follow-up via templated communication and self-service enablement.
  • •Monitor and triage deployment health daily by sweeping open deployments, classifying status, and prioritizing accounts needing attention.
  • •Troubleshoot deployment blockers using internal runbooks and escalate non-standard issues to Senior PS Consultants, Support, or Engineering with clear context.
  • •Guide customers through full product activation (including Inbound Email Security, Account Takeover Protection, AI Security Mailbox, and Email Productivity) and raise CSAT/quality standards.

Pay and Benefits

Salary: USD 84,200 - 121,000 annually
Equity and Bonus:Equity

Key Requirements

  • •2+ years in technical support or Professional Services consulting delivering enterprise-grade, cybersecurity-related SaaS platforms in a high-growth environment.
  • •Ability to deploy and manage SaaS products across a large portfolio of customer environments, including Azure and Google Cloud.
  • •Understanding of email security and networking basics to troubleshoot customer configurations using SPF, DKIM, and DMARC.
  • •Strong technical analysis skills to diagnose and resolve complex deployment issues quickly, and communicate complex steps clearly in writing.
  • •Proven ability to manage high-turnover concurrency, prioritize effectively, and consistently hit fast deadlines.
Experience:2+ yearsCybersecuritySaaSEnterprise
Education:Bachelor's in Computer Science, Information Systems, or a related field
Skills:PrioritizationTransparent communicationTechnical analysisCustomer enablementRisk management
Languages:English
Tech Stack:AzureGoogle CloudSPFDKIMDMARCMicrosoft 365Google WorkspaceSalesforceGainsightAPI

Company Brief

Abnormal AI
Provides AI-powered email security and human behavior analysis to detect phishing, business email compromise, and account takeover attacks. The platform helps organizations protect employees and communications across cloud email and collaboration tools.
Industry: Cybersecurity
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2018
WebsiteLinkedIn