Customer Success Technical Advisor

Trend Micro
Germany, Austria, Vienna, Switzerland
Full timeFunction: Customer Success & Account ManagementExperience: 10+ yearsEducation: bachelorsSkills: ["Strategic communication","Analytical mindset","Process orientation","Documentation","Stakeholder communication"]

Serve as the strategic technical linchpin for enterprise accounts, guiding customers from deployment through measurable cybersecurity resilience. Own technical advocacy, success planning, and platform mastery within the TrendAI Vision One ecosystem. Lead onboarding, deliver SOC/SIEM best-practice workshops, and provide proactive oversight during critical security events. Perform deep-dive root cause analysis, maintain account health “single source of truth,” and coordinate with Product Engineering, R&D, and Sales Engineering to influence roadmaps.

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FursaFursa
Trend Micro
Trend Micro
2 days ago

Customer Success Technical Advisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Serve as the strategic technical linchpin for enterprise accounts, guiding customers from deployment through measurable cybersecurity resilience. Own technical advocacy, success planning, and platform mastery within the TrendAI Vision One ecosystem. Lead onboarding, deliver SOC/SIEM best-practice workshops, and provide proactive oversight during critical security events. Perform deep-dive root cause analysis, maintain account health “single source of truth,” and coordinate with Product Engineering, R&D, and Sales Engineering to influence roadmaps.
Location: Germany, Austria, Vienna, Switzerland
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Act as the primary technical voice post-deployment, shifting from ticket resolution to security outcome attainment for strategic accounts.
  • •Contribute to success planning with technical milestones for platform adoption, version upgrades, and feature deployments.
  • •Provide onboarding and deployment guidance to drive rapid time-to-value and high feature utilization.
  • •Design and deliver bespoke technical workshops and best-practice sessions to mature customers’ internal SOC and SIEM operations, including proactive recommendations during critical security events.
  • •Perform root cause analysis on complex issues and maintain a single source of truth for account health (environment maps, troubleshooting playbooks, and operational reports), coordinating with internal Product Engineering, R&D, and Sales Engineering.

Key Requirements

  • •10+ years of experience in technical support, security architecture, systems engineering, or client-facing consulting.
  • •Strong knowledge of security frameworks including NIST and MITRE ATT&CK, plus SIEM/SOC operations and endpoint/network defense technologies.
  • •Deep understanding of operating systems (Windows Server, Linux, Solaris) and hybrid-cloud infrastructure (AWS, Azure, GCP).
  • •Fluent written and spoken German and English.
  • •Bachelor’s Degree in Engineering or Computer Science (preferred) and technical certifications strongly preferred (e.g., TCAP, TSCE, CISSP, CCNA, CCNP, or Cloud Platform Certifications).
Experience:10+ yearsCybersecuritySecurity architectureSIEM/SOCCloud security
Education:Bachelor's in Engineering, Computer Science, or equivalent
Skills:Strategic communicationAnalytical mindsetProcess orientationDocumentationStakeholder communication
Certifications:TCAPTSCECISSPCCNACCNPCloud Platform Certifications
Languages:GermanEnglish
Tech Stack:TrendAI Vision OneNISTMITRE ATT&CKSIEMSOCWindows ServerLinuxSolarisAWSAzureGCPEndpoint defenseNetwork defense

Company Brief

Trend Micro
Global cybersecurity company providing endpoint, cloud, network, and hybrid security solutions to protect businesses and consumers from cyber threats, leveraging threat intelligence, machine learning, and automated protection across environments.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tokyo, Japan
Founded: 1988
WebsiteLinkedIn