Manager, Account Services - Card Support

Commerce Bancshares
Kansas City
Workplace: HybridFull timeUSD 82,000 - 96,500 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 6+ yearsEducation: bachelorsSkills: ["Leadership","Communication","Critical thinking","Problem-solving","Relationship building"]

Provide strategic leadership for Card Support and Booking teams supporting commercial contract and business card clients. Oversee daily operations, performance reporting, employee development, application reviews, and customer onboarding to ensure accurate, timely resolutions. Resolve escalated issues as a subject matter expert, drive process improvements, and collaborate with cross-functional teams to meet service level agreements, regulatory standards, and compliance requirements. Manage hiring, evaluations, and disciplinary actions while coaching direct reports.

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FursaFursa
Commerce Bancshares
Commerce Bancshares
2 days ago

Manager, Account Services - Card Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 58 minutes agoStatus: Live

Job Summary

Provide strategic leadership for Card Support and Booking teams supporting commercial contract and business card clients. Oversee daily operations, performance reporting, employee development, application reviews, and customer onboarding to ensure accurate, timely resolutions. Resolve escalated issues as a subject matter expert, drive process improvements, and collaborate with cross-functional teams to meet service level agreements, regulatory standards, and compliance requirements. Manage hiring, evaluations, and disciplinary actions while coaching direct reports.
Location: Kansas City
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead and develop Card Support and Booking teams, aligning daily operations with departmental strategy
  • •Resolve escalated issues and act as a subject matter expert in account services
  • •Oversee application reviews and customer onboarding processes to deliver accurate resolutions on time
  • •Drive process improvements to increase efficiency, accuracy, and customer satisfaction
  • •Ensure compliance with internal policies and industry regulations while collaborating cross-functionally to meet service level agreements

Pay and Benefits

Salary: USD 82,000 - 96,500 annually
Perks:Health InsuranceDentalVision401kLife InsurancePaid LeavePaid PersonalEducation Assistance

Key Requirements

  • •6+ years of financial services, operations, or account servicing experience
  • •3+ years of leadership/supervisory experience in a fast-paced, customer-focused environment
  • •Strong knowledge of commercial card products, dispute processes, and account services, including Reg Z and Reg E compliance
  • •Experience working with regulatory frameworks such as Reg Z and Reg E
  • •Intermediate proficiency with Microsoft Word, Excel, Teams, and Outlook, plus comfort with case management systems and reporting tools
Experience:6+ yearsFinancial services
Education:Bachelor's in Business Administration, Finance, or a related field
Skills:LeadershipCommunicationCritical thinkingProblem-solvingRelationship building
Tech Stack:Microsoft WordMicrosoft ExcelMicrosoft TeamsOutlookCase management systemsReporting tools

Company Brief

Commerce Bancshares
Provides commercial, retail, wealth management, and payment services through its regional banking operations. Commerce Bancshares serves individuals, businesses, and institutions across the Midwest with deposit accounts, lending, treasury, and card solutions.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Kansas City, United States
Founded: 1865
WebsiteLinkedIn