Synechron

1 month ago

Service Delivery Manager – P&C domain

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Senior Onshore Service Delivery Manager overseeing end-to-end IT service delivery for large P&C accounts. Leads stakeholder engagement, governance, and cross-functional initiatives to optimize service quality, ensure SLAs/KPIs are met, and guide transformation programs while maintaining compliance and strong client relationships.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Sr. Manager level

Key Responsibilities

•Direct end-to-end delivery of contracted services across multiple business units, ensuring outstanding performance against SLAs, KPIs, and client expectations.
•Proactively engage and influence senior client stakeholders, internal leaders, and cross-functional teams to understand business priorities, manage expectations, and facilitate effective collaboration.
•Lead large-scale, cross-functional initiatives to optimize service delivery processes, implement best practices, and achieve operational efficiencies.
•Manage complex service escalations and issues, ensuring swift resolution and clear, timely communication with all relevant parties.
•Oversee regular service reviews, prepare executive-level reports, and ensure strict compliance with contractual and regulatory requirements.

Pay and Benefits

Salary: USD 150,000 - 160,000 annually

Perks:Health InsuranceDentalVisionLife InsuranceRetirement SavingsPaid LeaveCommuter Benefits

Key Requirements

•12–15 years of progressive experience in IT service delivery management, stakeholder management, or related roles.
•Extensive experience in the P&C domain
•Mastery of ITIL practices, SLA management, and operational risk/compliance
•Strong organizational, analytical, and problem-solving skills
•Outstanding communication, negotiation, and executive presentation skills

Experience:12-15 yearsInsuranceFinancial servicesP&C

Skills:LeadershipStakeholder managementCommunicationProblem-solvingNegotiation

Certifications:ITILPMP

Languages:English

Tech Stack:ITILCloudAutomationDigital transformationSLA management

Company Brief

Synechron

Provides digital, technology, and consulting services to financial services and insurance firms, focusing on digital transformation, data & analytics, blockchain, and emerging technologies to drive business innovation and operational efficiency.

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Bootstrapped

Headquarters: New York, United States

Founded: 2001

Website LinkedIn

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Synechron

1 month ago

Service Delivery Manager – P&C domain

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Sr. Manager level

Key Responsibilities

•Direct end-to-end delivery of contracted services across multiple business units, ensuring outstanding performance against SLAs, KPIs, and client expectations.
•Proactively engage and influence senior client stakeholders, internal leaders, and cross-functional teams to understand business priorities, manage expectations, and facilitate effective collaboration.
•Lead large-scale, cross-functional initiatives to optimize service delivery processes, implement best practices, and achieve operational efficiencies.
•Manage complex service escalations and issues, ensuring swift resolution and clear, timely communication with all relevant parties.
•Oversee regular service reviews, prepare executive-level reports, and ensure strict compliance with contractual and regulatory requirements.

Pay and Benefits

Salary: USD 150,000 - 160,000 annually

Perks:Health InsuranceDentalVisionLife InsuranceRetirement SavingsPaid LeaveCommuter Benefits

Key Requirements

•12–15 years of progressive experience in IT service delivery management, stakeholder management, or related roles.
•Extensive experience in the P&C domain
•Mastery of ITIL practices, SLA management, and operational risk/compliance
•Strong organizational, analytical, and problem-solving skills
•Outstanding communication, negotiation, and executive presentation skills

Experience:12-15 yearsInsuranceFinancial servicesP&C

Skills:LeadershipStakeholder managementCommunicationProblem-solvingNegotiation

Certifications:ITILPMP

Languages:English

Tech Stack:ITILCloudAutomationDigital transformationSLA management

Company Brief

Synechron

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Bootstrapped

Headquarters: New York, United States

Founded: 2001

Website LinkedIn