Customer Service Coordinator

Majid Al Futtaim
Dubai
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Customer-focused","Professionalism","People management","Complaint resolution","Attention to detail"]

Coordinate and support the execution of a bespoke customer service program at an MAF Mall. Manage the customer service team’s performance, people and daily operations, and ensure compliance with established procedures. Maintain expert knowledge of mall services and activities to support smooth operations at the information desk, assist customers in person and by phone, and resolve complaints in line with policies and agreed SLA while executing the gift card program per procedures.

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FursaFursa
Majid Al Futtaim
Majid Al Futtaim
1 month ago

Customer Service Coordinator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Coordinate and support the execution of a bespoke customer service program at an MAF Mall. Manage the customer service team’s performance, people and daily operations, and ensure compliance with established procedures. Maintain expert knowledge of mall services and activities to support smooth operations at the information desk, assist customers in person and by phone, and resolve complaints in line with policies and agreed SLA while executing the gift card program per procedures.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Support overall execution and delivery of the bespoke customer service program for a specific MAF Mall.
  • •Manage performance, people management, operational management, and compliance of the customer service team.
  • •Ensure smooth day-to-day operations of the Customer Service Information Desk according to established processes and procedures.
  • •Assist customers at the information desk, providing directions, event/activity information, and answering queries by phone or in person.
  • •Handle and resolve customer complaints in accordance with customer service policies and execute the gift card program per prescribed procedures.

Key Requirements

  • •High school diploma or equivalent required.
  • •Minimum 1 year work experience in customer service within a reputed shopping centre or luxury hotel industry in GCC or abroad.
  • •Maintain up-to-date knowledge of mall services, amenities/facilities, stores/locations, mall layout, and ongoing/upcoming promotional activities.
Experience:1+ yearsCustomer serviceShopping centreLuxury hotelGCC
Education:High School
Skills:Customer-focusedProfessionalismPeople managementComplaint resolutionAttention to detail

Company Brief

Majid Al Futtaim
Emirati-owned diversified lifestyle conglomerate operating shopping malls, retail (including Carrefour franchise), leisure, hotels, and real estate across the Middle East, Africa and Asia, serving hundreds of millions of customers annually.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1992
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