Manager, Wholesale Order Management - Beyond Yoga

Levi Strauss
United States
Workplace: HybridFull timeUSD 112,000 - 149,300 annuallyFunction: Business OperationsSkills: ["Leadership","Process improvement","Change management","Reporting"]

Lead the end-to-end wholesale order lifecycle and customer operations, overseeing order entry through shipment, invoicing, and customer support. Manage order exceptions, escalations, returns/credits/deductions, and compliance disputes while partnering closely with Sales, Planning, Supply Chain, Finance, Credit, and a 3PL. Define service standards and performance metrics, build reporting and operational scorecards, and modernize processes through SAP S/4HANA and NuOrder transformations.

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Levi Strauss
Levi Strauss
2 days ago

Manager, Wholesale Order Management - Beyond Yoga

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Last checked: 9 hours agoStatus: Live

Job Summary

Lead the end-to-end wholesale order lifecycle and customer operations, overseeing order entry through shipment, invoicing, and customer support. Manage order exceptions, escalations, returns/credits/deductions, and compliance disputes while partnering closely with Sales, Planning, Supply Chain, Finance, Credit, and a 3PL. Define service standards and performance metrics, build reporting and operational scorecards, and modernize processes through SAP S/4HANA and NuOrder transformations.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Lead Order Management and Customer Operations teams, defining roles, expectations, and career development while coaching and planning capacity.
  • •Oversee wholesale order execution from entry through delivery and invoicing; resolve order exceptions, inventory issues, shipping discrepancies, and compliance concerns.
  • •Deliver customer operations service by managing escalations and returns/credits/deductions and partnering with Sales to prevent issues.
  • •Own reporting and analytics by building scorecards, leading operational reviews, and analyzing trends to drive continuous improvements.
  • •Modernize and scale the function by leading technology transformation (SAP S/4HANA, NuOrder), redesigning processes, and strengthening controls/compliance (including SOX).

Pay and Benefits

Salary: USD 112,000 - 149,300 annually
Perks:Health Insurance401kPaid LeaveProduct Discounts

Key Requirements

  • •8+ years in order management, customer operations/service, order-to-cash, or supply chain operations.
  • •3+ years leading teams in a wholesale or B2B environment.
  • •Experience defining processes, KPIs, operating rhythms, and accountability frameworks.
  • •Strong understanding of wholesale order management and customer fulfillment, including SLAs and fill rates.
  • •Experience with SAP S/4HANA, NuOrder, EDI, order-to-cash workflows, and customer compliance; advanced Excel/reporting skills.
Experience:WholesaleB2BOrder-to-cashSupply chain operationsRetail
Skills:LeadershipProcess improvementChange managementReporting
Tech Stack:SAP S/4HANANuOrderEDIExcel

Company Brief

Levi Strauss
Designs, markets, and sells denim and casual apparel under the Levi's, Dockers, and related brands. The company operates globally through wholesale, retail, and direct-to-consumer channels.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1853
WebsiteLinkedIn