IT Support Lead

Gymshark
New York
Workplace: HybridFull timeUSD 75,500 - 94,000 annuallyFunction: IT Support & HelpdeskSkills: ["Troubleshooting","Incident management","Communication","Collaboration","Problem-solving"]

Serve as the escalation point for complex technical issues across Gymshark’s retail and corporate environments. Support and optimize retail technology such as POS, payment devices, scanners, tablets, printers, and digital signage, while managing store infrastructure including networks, Wi‑Fi, endpoints, and connectivity. Partner with internal teams, managed service providers, and vendors to deliver reliable service, drive improvements, document best practices, and support new store openings and deployments.

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Gymshark
Gymshark
1 day ago

IT Support Lead

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Serve as the escalation point for complex technical issues across Gymshark’s retail and corporate environments. Support and optimize retail technology such as POS, payment devices, scanners, tablets, printers, and digital signage, while managing store infrastructure including networks, Wi‑Fi, endpoints, and connectivity. Partner with internal teams, managed service providers, and vendors to deliver reliable service, drive improvements, document best practices, and support new store openings and deployments.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Support & Helpdesk

Key Responsibilities

  • •Act as the go-to escalation point for complex technical issues across retail and corporate environments.
  • •Support and optimize retail technology including POS, payment devices, scanners, tablets, printers, and digital signage.
  • •Manage store infrastructure such as networks, Wi‑Fi, endpoint devices, and connectivity solutions.
  • •Work with internal teams, managed service providers, and third-party vendors to deliver exceptional support.
  • •Drive service improvements by maintaining documentation and supporting new store openings, deployments, and business-critical projects.

Pay and Benefits

Salary: USD 75,500 - 94,000 annually
Perks:Health InsuranceDentalVisionAnnual Bonus401k

Key Requirements

  • •Experience in a Second Line Support, IT Support Engineer, or Retail Technology Support role.
  • •Strong troubleshooting and incident management skills to resolve complex technical issues.
  • •Knowledge of Windows, macOS, and core networking technologies including TCP/IP, DNS, DHCP, VPNs, and Wi‑Fi.
  • •Experience supporting retail technologies such as POS systems, payment devices, and store infrastructure.
  • •Confidence managing relationships with vendors, MSPs, and business stakeholders.
Experience:Retail technology
Skills:TroubleshootingIncident managementCommunicationCollaborationProblem-solving
Tech Stack:WindowsMacOSTCP/IPDNSDHCPVPNsWi-FiPOSPayment devicesScannersTabletsPrintersDigital signageFreshserviceITILITSMIntuneJamfEntra IDMicrosoft 365

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Gymshark
Designs and sells performance-driven fitness apparel, accessories, and lifestyle products direct-to-consumer worldwide, built around a strong social media and community-driven brand presence.
Industry: Fashion & Apparel
Company Size: Large (251 to 1,000 employees)
Revenue: USD 250M to 500M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: Solihull, United Kingdom
Founded: 2012
WebsiteLinkedIn