Branch Support Officer - Fallbrook

Banc of California
Irvine
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 5+ yearsEducation: high_schoolSkills: ["Customer service","Supervision","Problem-solving","Mentoring","Attention to detail"]

Represent the bank in the community by delivering high-quality customer service while supporting daily branch operations. Manage quality control for the assigned region, plan and coordinate daily workflow to meet service standards and regulatory deadlines, and resolve customer inquiries or complaints. Support sales and brand standards, monitor teller performance, approve transactions within guidelines, participate in branch opening/closing, and help ensure strong audit ratings.

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FursaFursa
Banc of California
Banc of California
12 hours ago

Branch Support Officer - Fallbrook

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Represent the bank in the community by delivering high-quality customer service while supporting daily branch operations. Manage quality control for the assigned region, plan and coordinate daily workflow to meet service standards and regulatory deadlines, and resolve customer inquiries or complaints. Support sales and brand standards, monitor teller performance, approve transactions within guidelines, participate in branch opening/closing, and help ensure strong audit ratings.
Location: Irvine
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Manager level

Key Responsibilities

  • •Actively involved in quality control for the assigned region and support branch daily service and operations.
  • •Plan and schedule daily workflow, coordinate with other areas, and ensure compliance with service standards and regulatory deadlines.
  • •Resolve customer inquiries and complaints while assuring high-quality, friendly customer service and adherence to sales and brand standards.
  • •Monitor teller performance, coach when appropriate, approve transactions within established guidelines, and support audit readiness.
  • •Participate in branch opening/closing, conduct security inspections under dual control, review daily reports and monthly certifications, and support interviewing, hiring, and staff evaluations.
Travel: Medium travel

Pay and Benefits

Perks:401kHealth InsuranceDentalVisionAd&dHsaFsaPaid LeavePaid Parental

Key Requirements

  • •5 years in branch operations is required.
  • •Solid understanding of banking operations and the operational regulatory environment is required.
  • •High School Diploma (or equivalent) is required.
  • •Basic end-user knowledge of Word and Excel is required, with strong organization and multitasking ability.
  • •Ability to travel between branch locations within a designated region, potentially across states.
Experience:5+ years
Education:High School
Skills:Customer serviceSupervisionProblem-solvingMentoringAttention to detail
Tech Stack:WordExcel

Company Brief

Banc of California
Provides commercial and business banking services including deposits, lending, treasury management, and specialty financing for small and middle-market businesses, entrepreneurs, and real estate clients through its U.S. banking operations.
Industry: Corporate Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Los Angeles, United States
Founded: 1941
WebsiteLinkedIn