AI Support Engineer - Tokyo (Korean Speaking)

OpenAI
Tokyo
Workplace: HybridFull timeFunction: Data Science & Machine LearningExperience: 8+ yearsEducation: bachelorsSkills: ["Deep curiosity","Critical thinking","Problem-solving","Enterprise communication","Calm under pressure"]

Work on OpenAI’s first post-AGI support team, helping customers resolve complex, often ambiguous technical issues through support tickets and live calls. Troubleshoot API failures, integrations, authentication errors, and production incidents while providing end-to-end ownership. Partner with Engineering and Product to prevent recurring problems, improve support systems, and implement automation using AI, agents, and scripting to scale customer outcomes.

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FursaFursa
OpenAI
OpenAI
3 days ago

AI Support Engineer - Tokyo (Korean Speaking)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Work on OpenAI’s first post-AGI support team, helping customers resolve complex, often ambiguous technical issues through support tickets and live calls. Troubleshoot API failures, integrations, authentication errors, and production incidents while providing end-to-end ownership. Partner with Engineering and Product to prevent recurring problems, improve support systems, and implement automation using AI, agents, and scripting to scale customer outcomes.
Location: Tokyo
Workplace: Hybrid
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Mid level

Key Responsibilities

  • •Troubleshoot and resolve complex technical customer issues including API failures, integration challenges, authentication errors, and production incidents.
  • •Provide end-to-end ownership by debugging logs, analyzing system behavior, reproducing issues, and delivering expert guidance.
  • •Serve as an escalation point by partnering with customers and Engineering teams to troubleshoot, resolve, and proactively prevent recurring problems.
  • •Improve internal tooling and automate operational workflows using scripting and emerging AI capabilities.
  • •Drive operational excellence by identifying automation opportunities and implementing scalable improvements; provide occasional holiday/weekend on-call support as needed.

Pay and Benefits

Perks:Relocation

Key Requirements

  • •8+ years of experience in User Operations, Engineering, Support Engineering, or similar technical roles in fast-paced environments.
  • •Fluency in both Korean and English (spoken and written) to support customers and communicate on live calls.
  • •Comfort scripting/engineering code to automate repetitive tasks and integrate tools (e.g., Python).
  • •Expert-level SaaS troubleshooting skills with the ability to learn new technologies and complex concepts quickly.
  • •Bachelor’s degree in Computer Science, Computer Engineering, or a relevant technical field, or equivalent practical experience.
Experience:8+ yearsSaaSHigh-growth tech startups
Education:Bachelor's in Computer Science, Computer Engineering, another relevant technical field
Skills:Deep curiosityCritical thinkingProblem-solvingEnterprise communicationCalm under pressure
Languages:KoreanEnglish
Tech Stack:PythonCodexChatGPTOpenAI APIAPIAutomationAgents

Company Brief

OpenAI
Develops and deploys advanced generative AI models (including ChatGPT and DALL·E) and AI infrastructure, providing APIs and consumer products to accelerate safe AGI for broad benefit.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Hectocorn (USD 100B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 4.4
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