PSC Manager - Fishers, IN

Natera
United States
Workplace: OnsiteFull timeFunction: Healthcare (Clinical, Medical, Wellness)Experience: 5+ yearsSkills: ["Communication","Cross-functional collaboration","Attention to detail","Adherence to compliance","Ownership"]

Manage the operations of a patient service center (PSC) and oversee Natera’s phlebotomy program at the Fishers location. Perform phlebotomy work (venipunctures and finger sticks), ensure specimen integrity and quality controls, track daily collections in Natera systems, and handle escalations and scheduling. Lead training readiness, vendor support, and compliance with HIPAA/PHI, security, and applicable regulations while supporting program growth.

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FursaFursa
Natera
Natera
1 month ago

PSC Manager - Fishers, IN

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Manage the operations of a patient service center (PSC) and oversee Natera’s phlebotomy program at the Fishers location. Perform phlebotomy work (venipunctures and finger sticks), ensure specimen integrity and quality controls, track daily collections in Natera systems, and handle escalations and scheduling. Lead training readiness, vendor support, and compliance with HIPAA/PHI, security, and applicable regulations while supporting program growth.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Healthcare (Clinical, Medical, Wellness)
Seniority: Manager level

Key Responsibilities

  • •Serve patients by preparing specimens for laboratory testing and performing screening procedures.
  • •Verify test requisitions and patient identification, resolve unusual orders by coordinating with clinical stakeholders and reference labs.
  • •Obtain blood specimens using venipunctures and finger sticks while maintaining specimen integrity and isolation procedures.
  • •Maintain quality results through testing schedules and quality-control documentation; identify and report needed changes on KPIs.
  • •Manage PSC operations including equipment oversight, vendor support, scheduling issues, distribution/claiming of blood draws, customer feedback, and ongoing communication on draw statuses.
Travel: Low travel

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kCommuter BenefitsPaid LeaveFertility Care

Key Requirements

  • •Minimum 5 years of phlebotomy experience.
  • •5+ years of high-level customer care experience, with experience managing or supervising phlebotomy operations and teams preferred.
  • •High School Diploma (or equivalent) required.
  • •Phlebotomy Certification (or equivalent) preferred, where permitted by state regulatory requirements.
  • •Bilingual language skills preferred.
Experience:5+ yearsPhlebotomyHealthcarePatient services
Skills:CommunicationCross-functional collaborationAttention to detailAdherence to complianceOwnership
Licenses:Phlebotomy license
Certifications:Phlebotomy Certification

Company Brief

Natera
Develops and commercializes genetic testing and diagnostics focused on reproductive health, oncology, and organ transplant to inform clinical decision-making and improve patient outcomes.
Industry: Diagnostics
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Carlos, United States
Founded: 2004
WebsiteLinkedIn