Customer Care Professional – US Small Business Servicing (Disputes Gate Team)

American Express
Philippines
Workplace: HybridFull timeFunction: Administration & Executive AssistanceEducation: bachelorsSkills: ["Communication","Customer service","Problem-solving","Quality mindset","Compliance","Decision-making"]

Handle inbound customer care for American Express Card Members in a 24/7 disputes environment, focusing on resolving questions related to disputes and fraud using established procedures. Provide superior customer experience via phone-based support, document account information, offer custom solutions, and follow quality and compliance guidelines. Contribute to service and workflow improvements by highlighting issues and recommending changes to better meet customer, employee, and shareholder metrics.

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FursaFursa
American Express
American Express
1 day ago

Customer Care Professional – US Small Business Servicing (Disputes Gate Team)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Handle inbound customer care for American Express Card Members in a 24/7 disputes environment, focusing on resolving questions related to disputes and fraud using established procedures. Provide superior customer experience via phone-based support, document account information, offer custom solutions, and follow quality and compliance guidelines. Contribute to service and workflow improvements by highlighting issues and recommending changes to better meet customer, employee, and shareholder metrics.
Location: Philippines
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Deliver extraordinary customer care by responding to disputes-related questions for American Express card members.
  • •Provide superior customer experience on calls and resolve customer queries according to established procedures.
  • •Handle service scenarios by providing alternatives and effectively managing customer needs.
  • •Document necessary account information and offer custom solutions that benefit customers.
  • •Deliver results measured by customer satisfaction, effectiveness, efficiency, and quality, while highlighting issues and recommending workflow/procedure changes.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisabilityPaid ParentalRetirementAnnual BonusCounseling Support

Key Requirements

  • •At least college-level education (Bachelor’s/Associate/Vocational graduate/undergraduate); not OK with SHS graduate.
  • •At least 1 ½ years of inbound BPO experience with VOCM/CSAT/NPS/RTF/OSAT in the most recent experience (required).
  • •Strong communication skills with the ability to handle free-flowing conversation.
  • •Ability to take quick decisions and respond to customer inquiries.
  • •Adherence to quality and compliance guidelines.
Experience:BPOInbound supportBFSIDisputesFraud
Education:Bachelor's
Skills:CommunicationCustomer serviceProblem-solvingQuality mindsetComplianceDecision-making

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn