Customer Specialist

CarMax
New Jersey
Workplace: OnsiteFull timeUSD 20.6 - 30.9 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Relationship building","Integrity","Teamwork","Attention to detail"]

Deliver an exceptional, customer-first experience throughout customers’ used car buying and selling journey. Guide customers through sales, appraisals, test drives, and financing applications, while performing vehicle condition and cosmetic inspections. Manage inventory check-in and reconciliation, handle paperwork and administrative tasks, and coordinate service appointments and repair order invoice reviews—all while following CarMax EH&S requirements to keep the workspace clean and orderly.

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FursaFursa
CarMax
CarMax
2 months ago

Customer Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Deliver an exceptional, customer-first experience throughout customers’ used car buying and selling journey. Guide customers through sales, appraisals, test drives, and financing applications, while performing vehicle condition and cosmetic inspections. Manage inventory check-in and reconciliation, handle paperwork and administrative tasks, and coordinate service appointments and repair order invoice reviews—all while following CarMax EH&S requirements to keep the workspace clean and orderly.
Location: New Jersey
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Guide customers through sales, appraisals, test drives, and financing applications to deliver exceptional service.
  • •Conduct accurate vehicle condition assessments and communicate findings to buyers.
  • •Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
  • •Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
  • •Complete administrative tasks (reports, paperwork, document audits, payments) and coordinate service appointments while reviewing repair order invoices for accuracy.

Pay and Benefits

Salary: USD 20.6 - 30.9 hourly
Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

  • •Strong communication skills and confidence representing CarMax and its products.
  • •Ability to build lasting customer relationships and create win-win solutions.
  • •Demonstrated integrity, respect, and teamwork in a fast-paced environment.
  • •Ability to balance customer needs with business goals while following processes accurately.
  • •High School Diploma or equivalent and a valid driver’s license; ability to lift up to 25 lbs and read/transcribe data accurately.
Experience:RetailCustomer service
Education:High School
Skills:CommunicationRelationship buildingIntegrityTeamworkAttention to detail
Licenses:Driver’s license
Tech Stack:Microsoft Office (Word)Microsoft Office (Excel)Microsoft Office (PowerPoint)

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn